Sam Bui
Camp Hill
Summary
Self-motivated in various positions with years of experience. Passionate about combining strategy and creativity to drive new opportunities and building professional relationships.
Overview
9
9
years of professional experience
Work History
Nail Technician
Bamboo Nail Spa
Harrisburg
05.2017 - Current
- Introduced signature services, including acrylics and gel tips, to increase overall sales
- Built repeat client base to increase pay and benefits
- Maintained updated knowledge with new trends to stay up to date to deliver clients needs
- Assist in payroll, inventory of supplies, set weekly goal to maintain sales
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Car Sales Specialist
Faulkner Honda
Harrisburg
09.2024 - 07.2025
- Assisted customers in the selection of appropriate vehicle models, packages and options.
- Responded to inquiries from potential customers via email and telephone.
- Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
- Researched competitive pricing strategies in order to remain competitive within the market.
- Demonstrated features and benefits of vehicles to potential buyers.
- Negotiated prices and contracts with customers for a mutually beneficial deal.
- Test drove vehicles with customers to demonstrate performance capabilities.
- Advised clients on the trade-in value of their current car or truck.
- Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
- Utilized dealership computer systems to generate reports such as sales trends analysis or inventory tracking information.
BDC Manager
Faulkner Honda
Harrisburg
01.2018 - 09.2024
- Served as main point of contact for clients, answering questions and responding to messages
- Completed in-depth analyses of competitor ad, keyword, bids and landing page activities
- Tracked website analytics and reported findings to clients
- In charge of inbound/outbound calls to assist in customer's need to potential sell vehicle and renew leases
- Set goals in setting appointment to get customer into dealership for sales in Automotive
- Set goals in certain appointments made, and cars sold monthly
- Work with the Finance Team to go over customer's financial report
- Oversaw lead generation processes using CRM systems to track interactions.
- Developed strategies to enhance customer relationships and service quality.
F&I
Faulkner Honda
Harrisburg
06.2020 - 09.2020
- Managed finance operations and insurance processes for diverse clients.
- Assisted in loading deals into CRM and submitting to banks
- Assisted in having customers submit and sign contracts
Education
Associate of Arts - Business
Harrisburg Area Community College
Harrisburg, PA12-2021
Skills
- Client relationship management
- MS Office
- Accountability
- Organization
- Interpersonal Skills
- eLeads CRM
- Vehicle demonstrations
- Customer follow-up
- Appointment setting
- Effective communication
Timeline
Car Sales Specialist
Faulkner Honda
09.2024 - 07.2025
F&I
Faulkner Honda
06.2020 - 09.2020
BDC Manager
Faulkner Honda
01.2018 - 09.2024
Nail Technician
Bamboo Nail Spa
05.2017 - Current
Associate of Arts - Business
Harrisburg Area Community College