An ambitious Business Executive with proven abilities in strategic planning, team building, improving efficiency of operations and personnel management which includes full staff development and multidisciplinary interaction issues including: coordination, and negotiation in a variety of health care settings. Strong management and leadership skills, with ability to motivate professionals and maximize levels of productivity. Quickly grasps complex concepts, analyzes and interprets ideas into logical strategy. Ability to identify areas of strength and weakness and implement company policies, standards, changes in operation and system that optimize productivity and bottom line. Outstanding record of achievement implementing new business concepts, delivering innovative business solutions, Telehealth and possessing a high level of professional work ethics.
Work History
Director of Operations
10 Years 9 Months
Corizon Health/YesCare Corporation | 01.2016 - Current
Overall responsible in operating over 3,000 patients medical care in the assigned region at the correctional institutions
Oversee all aspects of daily operations including sales and marketing activities coordination, program implementation, cost management, process improvement, staffing and resource allocation, employee recruitment and evaluation, licenses and credentialing
Developed financial forecasts; review statistical data, program needs, and problems; and recommend strategic action to improve facility operations
Reviews and analyzes the financial reports for the region and take corrective action as needed
Play a key role in oversight of regional budgeting and leads operational planning processes
Implements a contract audit program and assures that audits are conducted at each facility
Established comprehensive contract services that involved personal selection, retention, budgeting and coordination with internal and external resources
Support the Executive Management Team in developing business decision and ensuring all medical, pharmacy, dental, and mental health health program activities meet the company goals, objectives, aims, policies, and procedure, while complying with all state accreditation
Spearhead the development, utilization, revision, interpretation, and compliance of the company and facility policies and procedures
Demonstrates keen attention to detail in identifying problem areas of operations, conducting ongoing evaluation of services and healthcare programs, as well as proposing innovative solutions
Created positive working relationships with facility administration, the company's employees, correctional personal, outside contracted providers, and State Central Office staff
Provide prompt response to patient/family grievances and legal matters, which involve executing investigations
Envisioned, established and develop comprehensive telehealth program throughout the state of Maryland
Key member of the COVID-19 task-force team and spearheaded the daily COVID-19 call, participated by the executive medical team and the Maryland Department of Public Safety and Correctional Services
Professional Business Experience continued (page two)
Consultant
4 Years
Pyramid Health/Wexford Health/SRR International | 01.2012 - 01.2016
Health Care Operations/Telehealth/ Psychiatry Operations
Responsible for several projects as directed by the Chief Operating Officers of Pyramid Healthcare, Inc
And Wexford Health Sources
Assisting the Director of Operations in healthcare operation at SCI-Pittsburgh facility, PA DOC contract
Responsible for PA DOC telemedicine program as well as company’s corporate telemedicine program
Iniciate, develop, implement and manage comprehensive telemedicine program for Florida DOC contract
Assisted the Director of Operations/Regional Managers in operation at the Florida DOC contract
Assisted the Director of Operation in operations at the Arizona DOC contract
Perform complete and comprehensive analysis of current on-site psychiatry coverage across the Pyramid healthcare System
Determine the potential for tele psychiatry services to enhance or replace current on-site coverage
Determine complete cost benefit analysis of developing tele psychiatry as a new revenue stream
Complete viability study of adding other telehealth services as a new revenue stream
Perform and determine a complete evaluation of current condition of Onward Behavioral Health, Inc., psychiatry services
Analyze, determine financial viability of companies current psychiatry services
Overall responsible in operating a technology driven national correctional healthcare company
Accountable for planning organizing and directing the company to ensure that quality care is provided and that the financial integrity of the company is maintained
Provide overall leadership direction by clarifying the Firm’s vision and mission
Oversee operations, finance and business development/marketing efforts
Develop and implement business model and pricing strategies
Provide strategic financial input and leadership on decision making issues
Create a solid political/legislative infrastructure for Counties, States and Federal government
Serve as Chairperson of the Executive Team
Director of Business Development
4 Years
Wexford Health Sources, Inc | 01.2002 - 01.2006
Directly responsible for the overall company’s growth, implementation of new business concepts, and delivery of innovative business solutions
Increased new business by 28%
Improved productivity by 30%
Instituted effective pricing models/strategies
Established Competitive Analysis Review
Professional Business Experience continued (page three)
Developed integrated marketing plan to enhance company image
Developed and instituted Client Satisfaction Survey
Created corporate Statement of Qualification
Formalized Request for Proposal process
Developed policies and procedures for bidding opportunities
Increased staff efficiency by creating effective systems
Re-defined and re-alined department staff rolls
Formalized transition plan
Formalized tracking mechanisms
Regional Vice President of Operations and Director of Telemedicine
3 Years
America Service Group/Prison Health Services | 01.1999 - 01.2002
Directly responsible for the overall operations and management of 11 contracts, containing more than 44,000 inmates, and over 500 employees at 32 facilities with annual revenue of in excess of $82 million per annum
Also, directly responsible for the overall operations and management of company’s telemedicine program for all 28 states including Rikers Island Jail, New York
Direct supervisor of two regional managers, two regional medical directors, and one project manager
Highest profit margin region in the company
Recognized as the company’s best region in utilization, client satisfaction and patient care
Overall in charge of all bid proposals for the region
Created and implemented the delivery of budgets, standard contract languages and transition plan
Vision, organized and implemented programs such as the physician lecture series, physician assistant/nurses lecture series, advanced career placement programs, annual retreat etc, for ongoing staff development and employee motivation
Defined responsibilities, and tasks to improve overall organization and productivity
Responsible for several start-ups with as little as two weeks’ time
Conducted frequent presentations and speeches to groups of physicians, health services administrators and corporate executives within the company and to outside organizations on staff development, problem solving and the development of telemedicine
Overall responsible for the development and successfully implementation of the New York City Department of Corrections Telemedicine Program at Rikers Island Jail
Regional Manager
2 Years
EMSA Correctional Care, InPhynet Medical Management | 01.1997 - 01.1999
Overall responsible for the management of 10 correctional facilities with annual revenue of in excess of $30 million per annum for all Western PA Department of Correction facilities
Also, managed Sate Correction Institute-Pittsburgh, PA for 1,800 – bed maximum security facility, and 24 bed inpatient acute care mental health unit; oversaw contract services including budget, quality assurance, UR, pharmacy, lab and x-rays with record success
Reduced hospital costs by more than 45% within a six month period and improved medical services with better UR and staff management
Reduced the utilization of off-site specialist’s consultations by 60%
Professional Business Experience continued (page four)
Health Service Administrator
2 Years
EMSA Correctional Care | 01.1995 - 01.1997
Company of InPhynet Medical Management, Overall responsible for the management of physician services for 1,500 – bed maximum security facility; oversaw contract services including budget, quality assurance, UR, pharmacy, lab and x-rays
Increased overall profit margin from 8% to 46% within a two year period
Significantly reduced hospital costs and improved medical services with better UR and staff management
Envisioned, initiated, developed and successfully implemented the first telemedicine program of its kind in the state of Pennsylvania (Department of Corrections)
Director of Purchasing
3 Years
EHG National Health Services, Inc, Executive Health Group, Inc | 01.1992 - 01.1995
Directed the purchasing of medical supplies, medical equipment, office supplies, computers and maintenance of service contracts for 8 clinics, 36 health units, 20 correctional facilities and 4 government agencies
Reduced purchasing cost, by as much as 60% for key items, through better sourcing and renegotiation of purchase contracts
Improved vendor relationships resulting in increased quality of vendor services and reduced lead-time
Successfully orchestrated increasing the flu vaccine supply mid-way into the flu vaccination season
Purchasing Manager
4 Years
Micro Bio Medics, Inc | 01.1988 - 01.1992
Directed the purchase of surgical supplies, pharmaceutical and medical equipment
Maintained over 500 vendor accounts
Developed several new purchasing systems which made order placing more efficient
Reduced purchasing costs through increasing vendor base
Designed and implemented an automated inventory system
Education
Cochise College | Douglas, Arizona
York College of the City University of New York
City College of the City University of New York | New York, NY
Course – Budgeting, profit planning and control
New York University | 1989
Skills
Strategic Planning
Team Leadership
Client Services
New Contract Start-up
Contract Negotiation
Infrastructure Development
Budget & Forecasting
Strong Operation Management
Affiliations
National Commission on Correctional Health Care
American Correctional Association
American Telemedicine Association
Timeline
Director of Operations
Corizon Health/YesCare Corporation
01.2016 - CurrentRead More
Consultant
Pyramid Health/Wexford Health/SRR International
01.2012 - 01.2016Read More
President and Chief Executive Officer
Correctional Telecare Solutions
01.2006 - 01.2012Read More
Director of Business Development
Wexford Health Sources, Inc
01.2002 - 01.2006Read More
Regional Vice President of Operations and Director of Telemedicine
America Service Group/Prison Health Services
01.1999 - 01.2002Read More
Regional Manager
EMSA Correctional Care, InPhynet Medical Management
01.1997 - 01.1999Read More
Health Service Administrator
EMSA Correctional Care
01.1995 - 01.1997Read More
Director of Purchasing
EHG National Health Services, Inc, Executive Health Group, Inc