Samaire Best
Philadelphia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Public Relations Assistant
Medical Mission Sisters
10.2020 - Current
- Conducted research and developed media lists for press releases, as well as managed distribution of materials to target audiences.
- Created content for various platforms including websites, blogs, social media accounts and newsletters.
- Monitored industry trends and news stories related to the organization's activities in order to proactively address any potential issues or opportunities.
- Optimized existing content using SEO techniques for improved search engine rankings.
Customer Service Representative
Insurance Auto Auctions, IAA
12.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IT Support Engineer
Vitalyst
03.2015 - 10.2018
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Handled customer complaints and escalated issues according to procedures.
- Conducted customer service recoveries using technical knowledge and business skills.
Education
High School Diploma -
Philadelphia Mennonite High School
Philadelphia06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Public Relations Assistant
Medical Mission Sisters
10.2020 - Current
Customer Service Representative
Insurance Auto Auctions, IAA
12.2018 - 08.2019
IT Support Engineer
Vitalyst
03.2015 - 10.2018
High School Diploma -
Philadelphia Mennonite High School
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