Samantha Bogert
Easton,PA
Summary
Dynamic sales professional with expertise in customer needs assessment and upselling strategies, honed at The Home Depot. Proven track record in enhancing brand awareness and achieving sales goals. Skilled in interpersonal communication and technology, driving customer satisfaction and repeat business. Recognized for creating engaging shopping experiences and fostering strong client relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Appliance Sales Associate
The Home Depot
01.2025 - 07.2025
- Solved customer-identified problems with small and large appliances purchased in-store.
- Set up dynamic appliance displays to highlight product features and provide buyer information.
- Worked with members of other units to support cohesive shopping experiences.
- Assessed customer satisfaction with regular post-purchase check-ins.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
- Learned specifications, advantages and disadvantages to over 6 competing brands to make best recommendation to individual customers.
Kitchen Designer
The Home Depot
07.2022 - 01.2025
- Created comprehensive product lists based on finalized designs and budgets.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
Hardware Sales Associate
The Home Depot
12.2020 - 07.2022
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
The Home Depot
04.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Shipping Clerk
Allied Personnel Services
05.2016 - 02.2020
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Followed safe handling processes for different types of loads and materials.
- Checked and rechecked orders before packaging and shipping items.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05-2022
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-2019
Skills
- Brand awareness
- Goal oriented
- Upselling strategies
- Cross-selling
- Customer needs assessment
- Sales order management
- Interpersonal and written communication
- Sales assistance
- Technology upgrading
- Gathering information
- Technology
- Computer technology
Timeline
Appliance Sales Associate
The Home Depot
01.2025 - 07.2025
Kitchen Designer
The Home Depot
07.2022 - 01.2025
Hardware Sales Associate
The Home Depot
12.2020 - 07.2022
Cashier
The Home Depot
04.2020 - 07.2022
Shipping Clerk
Allied Personnel Services
05.2016 - 02.2020
Associate of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
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