Samantha Cox
Aston
Summary
Training professional with proven record in designing and executing comprehensive training initiatives that drive organizational growth. Valued for collaborative approach and results-driven mindset, consistently meeting dynamic business needs. Skilled in instructional design and fostering positive learning environment, ensuring reliable and adaptable support for teams.
Overview
21
21
years of professional experience
Work History
Deputy of Training
Delaware County Emergency Services
11.2022 - Current
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in emergency services
- Conducted public presentations on various topics related to 911 responsibilities or community issues; effectively educating citizens while fostering strong relationships.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, call taking skills, and professionalism within the ECC.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Training Officer
Delaware County Emergency Services
01.2019 - 11.2022
- Conducted Daily Observation Reports
- Adjusted instructional strategies according to student needs and understanding of material.
- Conducted Quality Assurance Reviews
- Assisted in assuring the daily operations of the Emergency Communication Center were met.
- Assisted the training coordinator with lesson plans and standard operating procedures.
Police Dispatcher
Delaware County Emergency Services (911)
11.2007 - 01.2019
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Office Manager
Liberty Business Solutions
07.2007 - 01.2008
- Responsibilities included greeting customers, Answering all incoming calls, scheduling and confirming all appointments, maintain and update an efficient filing system, administrative duties including typing various correspondence, distribution of mail and bank errands
Medical Receptionist
University Stand Up Open MRI
03.2006 - 03.2007
- Responsibilities included greeting incoming patients, Answering all incoming calls, scheduling and confirming all appointments, verifying patient information including insurance coverage and verifying pending insurance coverages
Stylist
Salon1250
01.2004 - 01.2005
- Responsibilities included assisting clients with hair color and cut choices, answering incoming calls, scheduling appointments, handling all money transactions and settling cash register at the end of shift maintaining a clean, attractive appearance of facility
Education
CPR Instructor - Public Health
Delaware County Community College
Media, PAInstructor - Telecommunications
Association of Public-Safety Communications Offici
Bachelor of Science - Public Safety
Neumann University
Aston Mills, PA01-2026
RPL - Public Safety Leadership
Association of Public-Safety Communications Off.
11-2024
Emergency Medical Tech - Emergency Medicine
Delaware County Community College
Media, PA12-2014
License - Cosmetology
Delaware County Vocational School
Drexel Hill, Pennsylvania01.2000
High School - undefined
Upper Darby High School
Upper Darby, Pennsylvania01.2000
Skills
- Decision-making
- Public relations
- Report writing
- Meetings and presentations
- Program coordination
- Staff oversight
- Multitasking and organization
- Mental health awareness
- Training and mentoring
- Record keeping
Awards
3rd Place National Vica Competition, 2nd Place State Vica Competition, 3rd Place Regional Hair Competition
Timeline
Deputy of Training
Delaware County Emergency Services
11.2022 - Current
Training Officer
Delaware County Emergency Services
01.2019 - 11.2022
Police Dispatcher
Delaware County Emergency Services (911)
11.2007 - 01.2019
Office Manager
Liberty Business Solutions
07.2007 - 01.2008
Medical Receptionist
University Stand Up Open MRI
03.2006 - 03.2007
Stylist
Salon1250
01.2004 - 01.2005
License - Cosmetology
Delaware County Vocational School
High School - undefined
Upper Darby High School
CPR Instructor - Public Health
Delaware County Community College
Instructor - Telecommunications
Association of Public-Safety Communications Offici
Bachelor of Science - Public Safety
Neumann University
RPL - Public Safety Leadership
Association of Public-Safety Communications Off.
Emergency Medical Tech - Emergency Medicine
Delaware County Community College
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