Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha DeJesus

Shohola

Summary

Goal-oriented leader dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with team to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Overview

16
16
years of professional experience

Work History

Director of Admissions

Milford HealthCare And Rehab Ctr
07.2022 - Current
  • Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Increased census rates by developing and implementing strategic admission initiatives.
  • Served as a liaison between prospective hospitals, families, SNF's, and administration throughout the admissions process, facilitating seamless communication among all parties involved.

Customer Service Agent

LaSalle Network For ABS
06.2021 - 06.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Authorization Specialist

Bon Secours Community Hospital
06.2017 - 06.2021
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.

Patient Accounts Representative

Crystal Run Healthcare Middletown
09.2016 - 06.2017
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.

Youth Specialist

The Children's Village
08.2014 - 02.2017
  • Planned and executed activities to promote skill and talent development.
  • Facilitated group sessions and provided one-on-one support.


COBRA Community Follow Up Worker

St John's Riverside Hospital
01.2009 - 06.2012
  • Worked fast to complete tasks and meet daily deadlines.
  • Healthcare setting case management
  • HIPPA compliance in accordance with HIV AIDS Guidelines
  • Completed billing for program

Education

High School Diploma -

Yonkers High School
Yonkers NY
06.2008

Skills

  • Admissions management
  • Interviewing techniques
  • Problem-solving abilities
  • Multitasking Abilities
  • Operational Efficiency
  • Team building
  • Conflict Resolution

Timeline

Director of Admissions

Milford HealthCare And Rehab Ctr
07.2022 - Current

Customer Service Agent

LaSalle Network For ABS
06.2021 - 06.2022

Authorization Specialist

Bon Secours Community Hospital
06.2017 - 06.2021

Patient Accounts Representative

Crystal Run Healthcare Middletown
09.2016 - 06.2017

Youth Specialist

The Children's Village
08.2014 - 02.2017

COBRA Community Follow Up Worker

St John's Riverside Hospital
01.2009 - 06.2012

High School Diploma -

Yonkers High School
Samantha DeJesus