Samantha DeJesus
Shohola
Summary
Goal-oriented leader dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with team to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
16
16
years of professional experience
Work History
Director of Admissions
Milford HealthCare And Rehab Ctr
264 Rt 6 And 209 Milford PA 18337
07.2022 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased census rates by developing and implementing strategic admission initiatives.
- Served as a liaison between prospective hospitals, families, SNF's, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Customer Service Agent
LaSalle Network For ABS
Chicago, IL
06.2021 - 06.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Authorization Specialist
Bon Secours Community Hospital
Port Jervis NY
06.2017 - 06.2021
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Patient Accounts Representative
Crystal Run Healthcare Middletown
Middletown NY
09.2016 - 06.2017
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Youth Specialist
The Children's Village
Dobbs Ferry NY
08.2014 - 02.2017
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
COBRA Community Follow Up Worker
St John's Riverside Hospital
Yonkers NY
01.2009 - 06.2012
- Worked fast to complete tasks and meet daily deadlines.
- Healthcare setting case management
- HIPPA compliance in accordance with HIV AIDS Guidelines
- Completed billing for program
Education
High School Diploma -
Yonkers High School
Yonkers NY 06.2008
Skills
- Admissions management
- Interviewing techniques
- Problem-solving abilities
- Multitasking Abilities
- Operational Efficiency
- Team building
- Conflict Resolution
Timeline
Director of Admissions
Milford HealthCare And Rehab Ctr
07.2022 - Current
Customer Service Agent
LaSalle Network For ABS
06.2021 - 06.2022
Authorization Specialist
Bon Secours Community Hospital
06.2017 - 06.2021
Patient Accounts Representative
Crystal Run Healthcare Middletown
09.2016 - 06.2017
Youth Specialist
The Children's Village
08.2014 - 02.2017
COBRA Community Follow Up Worker
St John's Riverside Hospital
01.2009 - 06.2012
High School Diploma -
Yonkers High School