Samantha DeJoseph
Ellwood City,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior Area Manager
Crossroads Treatment Centers
2021.05 - Current
- Recognized and rewarded performance to motivate continued success.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Attracted, retained and developed top talent to enhance team performance.
- Manage 20 direct reports and team of 40, across 15 offices.
Program Supervisor
Crossroads Treatment Centers
2019.08 - 2021.05
- Oversaw staff training and development programs, ensuring employees were equipped with skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to their centers.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Assisted with community resources for healthcare and mental health.
- Directed team of 10 front office personnel across 5 offices.
Marketing Coordinator
Your Own Retirement, LLC
2018.12 - 2019.08
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
Bartender
Houlihans
2013.12 - 2019.08
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Arts - Business Management
Fort Hays State University
Hays, KS11.2018
Skills
- Staff Training and Development
- Data-driven decision-making
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Customer Service
- Employee Coaching and Mentoring
- MS Office
- Professional and Courteous
Timeline
Senior Area Manager
Crossroads Treatment Centers
2021.05 - Current
Program Supervisor
Crossroads Treatment Centers
2019.08 - 2021.05
Marketing Coordinator
Your Own Retirement, LLC
2018.12 - 2019.08
Bartender
Houlihans
2013.12 - 2019.08
Bachelor of Arts - Business Management
Fort Hays State University
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