Samantha Fedeson
Pittsburgh
Summary
Friendly and people-focused professional with experience in sales, customer service, and esthetics. I enjoy connecting with people, making clients feel comfortable and confident, and creating positive experiences that keep them coming back. Known for being approachable, reliable, and a strong communicator, I take pride in understanding each person’s needs and helping them find the best solutions. I thrive in fast-paced environments, work well with teams, and genuinely enjoy building relationships while providing excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Bears Furniture
Franklin, PA
12.2025 - Current
- Assisted customers in selecting furniture to meet their needs and preferences.
- Maintained knowledge of product features and promotions to enhance customer engagement.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure a clean and organized showroom environment.
- Adapted quickly to new product lines and sales techniques through ongoing training sessions.
Esthetician
Ellicottville Salt Cave And Halotherapy Spa
Ellicottville, NY
06.2025 - 08.2025
- Provided personalized skin analysis and treatment recommendations to enhance client satisfaction.
- Administered various facials and body treatments using spa-specific techniques and products.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Adapted quickly to changing client needs, delivering exceptional service under pressure.
Server
Winfield's Pub
Lackawanna, NY
11.2024 - 07.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, demonstrating strong multitasking skills in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Assisted in training new servers, enhancing team performance and service quality.
- Utilized POS system effectively to manage orders and track inventory levels during shifts.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction.
Server
Waterstone
Hamburg, NY
07.2023 - 11.2024
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Bank of America
Elma, NY
11.2022 - 08.2023
- Resolved customer inquiries efficiently through active listening and effective communication techniques.
- Managed high volume of inbound calls while maintaining professionalism and composure.
- Provided product information and troubleshooting assistance, enhancing overall customer satisfaction.
- Collaborated with team members to improve call handling processes, boosting operational efficiency.
Education
Esthetics - Esthetics
New York Institute of Esthetics
Buffalo, NY06-2025
High School Diploma -
Springville Griffith Institute
Springville, NY06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multitasking and organization
- Customized skincare plans
- Sanitization
- Strong communication skills
- Multitasking
- Appointment scheduling
Certification
- Certified Lash Extension Artist, Hoka Lash Co - January 3, 2025
Timeline
Sales Associate
Bears Furniture
12.2025 - Current
Esthetician
Ellicottville Salt Cave And Halotherapy Spa
06.2025 - 08.2025
Server
Winfield's Pub
11.2024 - 07.2025
Server
Waterstone
07.2023 - 11.2024
Customer Service Representative
Bank of America
11.2022 - 08.2023
Esthetics - Esthetics
New York Institute of Esthetics
High School Diploma -
Springville Griffith Institute