Samantha Feely
Hawley,PA
Summary
Dynamic professional with a proven track record in customer service and front-end performance optimization, demonstrated at in multiple job settings. Excelled in team collaboration and public engagement, enhancing customer satisfaction and operational efficiency. Highly self-motivated and able to adapt to various challenges and responsibilities. Skilled in makeup application and time management, achieving significant improvements in client experience and workplace productivity.
Overview
6
6
years of professional experience
Work History
Front End Associate
Walmart
Honesdale, PA
06.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Oversaw and assisted customers with self-checkout area.
- Managed the flow of customers during high-traffic times.
- Assisted customers at the customer service desk by answering questions, processing returns, and locating the proper department for the customers’ needs.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Took on additional responsibilities as needed, such as watering plants in the garden center and returning un-purchased merchandise to the sales floor.
Assistant to the Associate Dean of Students
Mansfield University of Pennsylvania
Mansfield, PA
10.2022 - 05.2024
- Worked closely with the Associate Dean of Students to provide effective assistance for specific aspects of office operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted students and special guests in with friendliness and professionalism, offering and providing tours when needed.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Planned student activities and events, focused on improving students' study skills.
- Booked students for meetings with the Associate Dean of Students and Peer Mentors.
Dean of Girls
International Music Camp
International Peace Garden, ND
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Addressed the concerns and requests of parents at drop-off, and reassured them on any concerns regarding their children.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Interacted with campers at all times of the day, working through any emotional or physical difficulties related to their participation in a sleep-away camp.
- Participated in activities with campers, making sure everybody felt included, cared for, and accommodated.
- Entertained campers during nighttime activities
- Planned and assisted the campers with daily chores in the dorm building
- Assisted with mess hall operations by maintaining the cleanliness of the hall, serving food, and assisting the campers
Dining Room Server
Woodloch Resort
Hawley, PA
05.2018 - 08.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Practiced safety and efficiency while delivering accurate orders to guests.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with guests, and maintained relationships with those who returned yearly.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Education
Bachelor of Music - Voice Performance
Mansfield University of Pennsylvania
Mansfield, PA05.2024
Skills
- Customer Service
- Front-end Performance Optimization
- Product restocking
- Makeup Application
- Basic Hair Styling
- Memorization
- Live Performances
- Time Management
- Team Collaboration
- Following Directions
- Improvisation
- Public Engagement
Timeline
Front End Associate
Walmart
06.2023 - 08.2024
Assistant to the Associate Dean of Students
Mansfield University of Pennsylvania
10.2022 - 05.2024
Dean of Girls
International Music Camp
06.2022 - 08.2022
Dining Room Server
Woodloch Resort
05.2018 - 08.2021
Bachelor of Music - Voice Performance
Mansfield University of Pennsylvania