Samantha Feely
Hawley,PA
Summary
Dynamic professional with a proven track record in customer service and front-end performance optimization, demonstrated at in multiple job settings. Excelled in team collaboration and public engagement, enhancing customer satisfaction and operational efficiency. Highly self-motivated and able to adapt to various challenges and responsibilities. Skilled in makeup application and time management, achieving significant improvements in client experience and workplace productivity.
Overview
6
6
years of professional experience
Work History
Front End Associate
Walmart
06.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Oversaw and assisted customers with self-checkout area.
- Managed the flow of customers during high-traffic times.
- Assisted customers at the customer service desk by answering questions, processing returns, and locating the proper department for the customers’ needs.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Took on additional responsibilities as needed, such as watering plants in the garden center and returning un-purchased merchandise to the sales floor.
Assistant to the Associate Dean of Students
Mansfield University of Pennsylvania
10.2022 - 05.2024
- Worked closely with the Associate Dean of Students to provide effective assistance for specific aspects of office operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted students and special guests in with friendliness and professionalism, offering and providing tours when needed.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Planned student activities and events, focused on improving students' study skills.
- Booked students for meetings with the Associate Dean of Students and Peer Mentors.
Dean of Girls
International Music Camp
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Addressed the concerns and requests of parents at drop-off, and reassured them on any concerns regarding their children.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Interacted with campers at all times of the day, working through any emotional or physical difficulties related to their participation in a sleep-away camp.
- Participated in activities with campers, making sure everybody felt included, cared for, and accommodated.
- Entertained campers during nighttime activities
- Planned and assisted the campers with daily chores in the dorm building
- Assisted with mess hall operations by maintaining the cleanliness of the hall, serving food, and assisting the campers
Dining Room Server
Woodloch Resort
05.2018 - 08.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Practiced safety and efficiency while delivering accurate orders to guests.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with guests, and maintained relationships with those who returned yearly.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Education
Bachelor of Music - Voice Performance
Mansfield University of Pennsylvania
Mansfield, PA05.2024
Skills
- Customer Service
- Front-end Performance Optimization
- Product restocking
- Makeup Application
- Basic Hair Styling
- Memorization
- Live Performances
- Time Management
- Team Collaboration
- Following Directions
- Improvisation
- Public Engagement
Timeline
Front End Associate
Walmart
06.2023 - 08.2024
Assistant to the Associate Dean of Students
Mansfield University of Pennsylvania
10.2022 - 05.2024
Dean of Girls
International Music Camp
06.2022 - 08.2022
Dining Room Server
Woodloch Resort
05.2018 - 08.2021
Bachelor of Music - Voice Performance
Mansfield University of Pennsylvania
Similar Profiles
Luis CortezLuis Cortez
Produce Associate at WalmartProduce Associate at Walmart
Jonathan WoodJonathan Wood
Automotive Technician at WalmartAutomotive Technician at Walmart
Debra CrosbyDebra Crosby
Retail Sales Associate at WalmartRetail Sales Associate at Walmart