Samantha Franks
Hanover
Summary
Dynamic Team Lead at Walmart with a proven track record in talent acquisition and employee training. Expert in performance monitoring and strategic planning, fostering strong relationships to enhance team efficiency. Successfully coached team members, resulting in improved productivity and a safer work environment. Committed to achieving organizational goals through effective workflow management.
Overview
15
15
years of professional experience
Work History
Team Lead
Walmart
04.2022 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Floor Manager
B-Street Subs
08.2018 - 10.2021
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Manager
Boozel
05.2015 - 08.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Associate
Boozel
08.2014 - 05.2016
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Associate
Dairy Queen
03.2011 - 07.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Created appealing displays for routine arrangements and special promotions.
Education
High School Diploma -
Ringgold
Monongahela, PA06-2012
Skills
- Work assignment delegation
- Performance monitoring
- Talent acquisition
- Task delegation
- Complaint resolution
- Strategic planning
- Relationship building
- Employee training
- Workflow management
- Workplace safety
- Coaching and mentoring
- Attention to detail
Timeline
Team Lead
Walmart
04.2022 - Current
Floor Manager
B-Street Subs
08.2018 - 10.2021
Manager
Boozel
05.2015 - 08.2018
Team Associate
Boozel
08.2014 - 05.2016
Team Associate
Dairy Queen
03.2011 - 07.2014
High School Diploma -
Ringgold