Samantha Gallagher

As the Scheduling Coordinator (Lessons Lead) I was responsible for ensuring a great experience for all customers and students, providing excellent customer service by scheduling and coordinating customers, by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of the Lessons facility.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

Working as a Starbucks Barista, I was responsible for providing an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest's needs over task. Providing a great customer experience was most important.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

Working as a seasonal retail sales associate entailed primarily focused on selling Halloween costumes and accessories to customers, including tasks like merchandising, stocking shelves, assisting customers with product selection, operating the register, and contributing to the setup and teardown of the temporary store, all while maintaining a high level of customer service within a fast-paced environment; physical demands may include extended periods of standing, lifting boxes, and climbing ladders to reach merchandise.