Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Gillespie

Williamsport

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess/Server

Gaucho Parrilla Argentina
10.2024 - Current
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Assisted in coordinating special requests or accommodations for guests with specific needs
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hosts on proper procedures, including greeting protocols and reservation management
  • Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
  • Coordinated with the bar staff to manage waiting areas effectively during busy periods

Library Assistant

Point Park University
12.2023 - 10.2024
  • Assisted patrons in locating and retrieving books, magazines, and other library materials
  • Checked in and checked out library materials using automated systems
  • Maintained organization of library shelves by shelving returned items according to the Dewey Decimal System
  • Performed routine maintenance tasks such as cleaning and repairing damaged books or materials
  • Managed overdue notices and fines collection process, ensuring timely communication with patrons regarding their accounts
  • Conducted inventory checks to ensure accurate record-keeping of all library materials in circulation

Housekeeping

Holiday Inn Express and Suites
04.2023 - 08.2024
  • cleaed about 13 rooms a day
  • 6-9 hour shifts
  • Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
  • Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
  • Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
  • Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
  • Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
  • Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies

Cashier/Customer Service

The GIANT Company
06.2021 - 03.2022


  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Education

Bachelor of Science - Psychology, Criminal justice minor

Point Park University
Pittsburgh, PA
04-2026

High school diploma or GED -

Skills

  • Professional cleaning services
  • Food safety training
  • Effective communication
  • Cash management skills
  • Customer service expertise
  • Cashiering
  • Residential Cleaning
  • Effective multitasking
  • Phone etiquette

Certification

Food Handler Certification

Timeline

Hostess/Server

Gaucho Parrilla Argentina
10.2024 - Current

Library Assistant

Point Park University
12.2023 - 10.2024

Housekeeping

Holiday Inn Express and Suites
04.2023 - 08.2024

Cashier/Customer Service

The GIANT Company
06.2021 - 03.2022

Bachelor of Science - Psychology, Criminal justice minor

Point Park University

High school diploma or GED -

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Samantha Gillespie