Samantha Gillespie
Williamsport
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Server
Gaucho Parrilla Argentina
10.2024 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
Library Assistant
Point Park University
12.2023 - 10.2024
- Assisted patrons in locating and retrieving books, magazines, and other library materials
- Checked in and checked out library materials using automated systems
- Maintained organization of library shelves by shelving returned items according to the Dewey Decimal System
- Performed routine maintenance tasks such as cleaning and repairing damaged books or materials
- Managed overdue notices and fines collection process, ensuring timely communication with patrons regarding their accounts
- Conducted inventory checks to ensure accurate record-keeping of all library materials in circulation
Housekeeping
Holiday Inn Express and Suites
04.2023 - 08.2024
- cleaed about 13 rooms a day
- 6-9 hour shifts
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
Cashier/Customer Service
The GIANT Company
06.2021 - 03.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Education
Bachelor of Science - Psychology, Criminal justice minor
Point Park University
Pittsburgh, PA04-2026
High school diploma or GED -
Skills
- Professional cleaning services
- Food safety training
- Effective communication
- Cash management skills
- Customer service expertise
- Cashiering
- Residential Cleaning
- Effective multitasking
- Phone etiquette
Certification
Food Handler Certification
Timeline
Hostess/Server
Gaucho Parrilla Argentina
10.2024 - Current
Library Assistant
Point Park University
12.2023 - 10.2024
Housekeeping
Holiday Inn Express and Suites
04.2023 - 08.2024
Cashier/Customer Service
The GIANT Company
06.2021 - 03.2022
Bachelor of Science - Psychology, Criminal justice minor
Point Park University