Samantha Gordon
New Brighton
Summary
Dynamic professional with a strong hospitality background, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective problem-solving. Adept at multitasking and maintaining high standards of quality assurance in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Housekeeper
Marriott
11.2024 - Current
- Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
- Assisted in laundry services, ensuring timely processing of linens and towels.
- Utilized cleaning supplies and equipment safely, adhering to health and safety regulations.
- Conducted routine inspections of rooms to identify maintenance needs or issues.
- Followed detailed cleaning schedules to maintain high standards of hygiene.
- Responded promptly to guest requests for additional services or supplies.
- Collaborated with team members to support efficient housekeeping operations.
- Adapted quickly to changing priorities and tasks throughout shifts.
Housekeeper
Maid on the Spot
02.2022 - 09.2024
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Shift Supervisor
Wendy’s
10.2020 - 08.2022
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Implemented cash handling procedures, ensuring accuracy in daily transactions.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
Banquet Server
Edgeworth Club
04.2019 - 09.2020
- Set up banquet spaces in accordance with event specifications and client preferences.
- Delivered exceptional service to guests, ensuring satisfaction during events and functions.
- Assisted in food and beverage service, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate timely meal service during events.
- Maintained cleanliness and organization of dining areas before, during, and after events.
- Adapted quickly to changing event requirements, enhancing overall guest experience.
- Supported team members by training new staff on service protocols and standards.
- Resolved guest inquiries promptly, contributing to a positive event atmosphere.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Assistant Manager
Sincerely Yogurt
04.2015 - 05.2017
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Supported team training initiatives to enhance staff performance and operational knowledge.
- Managed inventory levels, ensuring optimal stock availability for peak service periods.
- Implemented streamlined processes that improved order accuracy and reduced wait times.
- Developed promotional strategies in collaboration with marketing to boost sales during seasonal trends.
- Conducted regular quality checks to maintain product standards and compliance with health regulations.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Coordinated scheduling efforts to optimize staffing levels during high-demand hours for increased efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Quaker Valley
Leetsdale, PASkills
- Teamwork
- Customer service
- Hospitality background
- Excellent oral and written communication
- Complex Problem-solving
- Staff training
- Quality assurance
- Multitasking and organization
- Hardworking
Timeline
Housekeeper
Marriott
11.2024 - Current
Housekeeper
Maid on the Spot
02.2022 - 09.2024
Shift Supervisor
Wendy’s
10.2020 - 08.2022
Banquet Server
Edgeworth Club
04.2019 - 09.2020
Assistant Manager
Sincerely Yogurt
04.2015 - 05.2017
High School Diploma -
Quaker Valley