Samantha Groves
Feasterville-Trevose
Summary
Experienced customer service professional and reliable team member with diverse experience across various industries, including pharmaceutical manufacturing, retail, and customer service. I have an Associate of Arts degree in Criminal Justice and am committed to continuous improvement through learning and professional development. Skilled in coordinating operations, ensuring compliance with regulations, and providing exceptional customer support. Adept at handling complex customer inquiries, fostering relationships, and leading teams to achieve operational goals.
Overview
7
7
years of professional experience
Work History
Label Designer
Catalent Pharma Solutions
Philadelphia, PA
07.2025 - Current
- Lead design projects, ensuring alignment with regulatory requirements and company standards.
- Mentor new team members on design software tools and company procedures, fostering knowledge transfer.
- Manage multiple design projects simultaneously, ensuring timely delivery within time constraints.
- Present creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Streamline design processes, resulting in increased efficiency and faster project completion times.
- Collaborate with cross-functional teams to develop innovative packaging solutions for pharmaceutical products.
- Conduct user research to identify pain points, leading to more intuitive interface.
- Identify design requirements for each project.
Label Control Coordinator
CATALENT PHARMA SOLUTIONS
PHILADELPHIA, PA
12.2023 - 07.2025
- Coordinate label task execution with production schedule, working closely with Label Associates, Label Designers and Quality Assurance to ensure timely job releases.
- Inspections of label stock and vendor/in-house clinical labels, along with documentation. This includes identifying and processing reject labels and conducting thorough reprint inspections, ensuring to perform within SOPs along with cGMPs and GDP.
- Receive in label stock and conduct adhesive testing on blank label stock and tamper-evident seals, along with inspection.
- Stage labels to production floor, along with reconciliation of label inventory. This includes transferring and managing label inventory, adjusting quantities in JD Edwards if necessary.
- Have successfully written job aids for inspections of vendor labels and in-house clinical label inspections.
- Trained new staff on operational protocols, enhancing team performance and consistency in task execution.
- Facilitated cGMP training with Label Control manager and training department personnel.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Flooring Sales Specialist
THE HOME DEPOT
BENSALEM, PA
08.2021 - 05.2023
- Collaborated one-on-one with customers to plan flooring projects from beginning to end, creating quotes to determine pricing and material quantities.
- Coordinated carpet, flooring, and window coverings (blinds/shades/shutters) installations, as well as selling specialty items not sold in-store.
- Set up installations/ deliveries for appliance purchases, managing appliance deliveries and/or repairment.
- Assisted customers within the flooring department aisles, providing help with things such as bathroom tiles, any bathroom wall/floor repairment as well as operating machinery to cut wire shelving, indoor/outdoor carpet and blinds to size.
- Assisted forklift/ electric ladder operators with inventory management and ensured a safe work environment for ourselves, customers and coworkers while working in aisles.
- Participated in KIDS DIY Workshops with team.
- Provided support at the customer service desk processing returns/refunds, as well as providing support in the paint department, online order fulfillment and the garden center.
Customer Service Representative/ Pharmacist Technician
ACME MARKETS
FEASTERVILLE-TREVose, PA
04.2019 - 07.2021
- Managed end-of-night balancing of tills and safe.
- Handled Western Union money transfers, processed money orders, refunds and returns, as well as lottery sales.
- Trained new cashiers and customer service desk associates.
- Started in Dec.2020 as a Pharmacist Technician. Assisted the Pharmacist with patient and doctor office phone calls, filling prescriptions, counting medications and patient checkout. Ensured accurate and efficient service while maintaining strict HIPAA compliance.
Education
Associates of Arts - Criminal Justice
Bucks County Community College
Newtown, PA12.2024
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH02-2027
Skills
- Relationship Building
- Teamwork skills
- People Leadership
- Time Management
- Documentation Review
- Computer Literacy
- Critical thinking
- Customer relations
Timeline
Label Designer
Catalent Pharma Solutions
07.2025 - Current
Label Control Coordinator
CATALENT PHARMA SOLUTIONS
12.2023 - 07.2025
Flooring Sales Specialist
THE HOME DEPOT
08.2021 - 05.2023
Customer Service Representative/ Pharmacist Technician
ACME MARKETS
04.2019 - 07.2021
Associates of Arts - Criminal Justice
Bucks County Community College
Bachelor of Science - Public Health
Southern New Hampshire University