Samantha Helm
Philadelphia
Summary
Detail oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Host/Food Runner
Bar Hygge
07.2025 - Current
- Welcome and seat guests, ensuring a positive first impression of the establishment.
- Manage reservation system, optimizing table turnover and guest flow during peak hours.
- Train new hosts on customer service standards and operational procedures to enhance team performance.
- Monitor dining area for cleanliness and guest satisfaction, addressing concerns promptly and professionally.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Contribute to team success through effective communication and cooperation with coworkers and management.
- Deliver food orders promptly and accurately to enhance guest satisfaction.
- Maintain cleanliness and organization of service areas for optimal efficiency.
- Assist servers with food delivery during peak hours to ensure timely service for all guests.
- Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Sulimay's Restaurant
01.2025 - Current
- Work with a team in high volume, fast paced environment seating and serving approximately 100 to 200 covers.
- Provide exceptional customer service, ensuring a welcoming dining experience for all guests.
- Manage multiple tables efficiently, maintaining responsiveness and attention to detail during peak hours.
- Cultivate warm relationships with regular customers.
- Buss and reset tables to keep dining room and work areas clean.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Collaborate with kitchen staff to ensure timely food preparation and accurate order delivery.
Dog Bather/Manager
The Highbrow Hound LLC
05.2020 - 11.2024
- Bathed, dried and brushed 8 to 10 dogs ranging from small to large breeds each day.
- Maintained a clean work environment throughout the store.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Reduced wait times for appointments by 25% through effective time management skills and efficient use of resources.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Defined clear targets and objectives and communicated to other team members.
Server/ Event Server
Rūna Bistro
01.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
Education
Bachelor of Arts - Sociology
SUNY College At New Paltz
New Paltz, NY05-2023
Skills
- Multitasking abilities
- Problem-solving abilities
- Adaptability
- POS operation
- Time management abilities
- Reliability
- Problem-solving aptitude
Timeline
Host/Food Runner
Bar Hygge
07.2025 - Current
Server
Sulimay's Restaurant
01.2025 - Current
Server/ Event Server
Rūna Bistro
01.2022 - 07.2023
Dog Bather/Manager
The Highbrow Hound LLC
05.2020 - 11.2024
Bachelor of Arts - Sociology
SUNY College At New Paltz