SAMANTHA HORNICK
South Fork
Summary
Dedicated professional eager to expand knowledge within the medical field. Committed to delivering exceptional patient care and support, with a strong foundation in medical principles and practices.
Overview
9
9
years of professional experience
Work History
Trauma Sterile Processing Technician
Conemaugh Memorial Medical
06.2025 - Current
- Sterilizing surgical instruments and equipment by following hospital protocol to ensure patient safety
- Managing inventory of sterile supplies
- Decontaminating surgical instruments to remove bacteria and bio burden prior to sterilization
- Quality control of sterilizers, and washers to ensure efficiency
- Problem solving and trouble shooting when machines malfunction
- Recording test results for biologicals
- Adhering to strict regulatory guidelines in order to maintain a clean and effective work area
Financial Counselor
UPMC Hillman Cancer Center
11.2024 - 04.2025
- Educated patients on different financial assistance programs and requirements
- Collaborating with insurance companies to help obtain reduced or free drug for patients
- Provided guidance on insurance coverage, billing, and financial relief options
- Developed spreadsheets to track drug authorizations for patients
- Worked directly with insurance companies to help patients with denied claims or authorizations
- Utilizing multiple insurance portals to obtain patient benefit information
- Worked with patients to educate on how insurance works, and help with options for care based on insurance plans
- Assisting with writing appeal letters to insurance companies to help over turn denials
- Maintained patient confidentiality using a color coded records system developed by myself
Patient Service Specialist II
The Oregon Clinic Gastroenterology
10.2022 - 07.2024
- Managed a heavy patient scheduling system
- Provided exceptional customer service
- Balanced a high queue
- Managed authorizations for VA
- Scheduled multiple types of procedures for an inpatient and outpatient setting
- Reviewed and verified procedure instructions with patients prior to surgery
- Trained new staff on policy, procedures, and EHR systems
- Managed a high call volume
- Balanced tasks efficiently in a very fast paced, high stress work environment
- Provided communication between physicians and patients to ensure clear and concise communication regarding plan of care
Office Coordinator
Athletico Physical Therapy
02.2017 - 06.2021
- Managed scheduling for a high volume clinic
- Developed and helped implement office procedures and expectations
- Trained new staff on protocols, standards, and expectations
- Obtained authorizations from insurance companies
- Worked with workers compensation companies to help maintain patients plan of care
- Answered and managed incoming an outgoing calls for clinic
- Filed, scanned, and imported patient information into EHR systems
- Worked directly with orthopedic office to ensure patients plan of care was not delayed
- Served as first point of contact for patients coming into clinc, provided exceptional customer service leading to increased clientele
- Coordinated office events, participated in trainings, to help enhance growth within the clinic
Education
General Diploma -
Terre Haute South Vigo, High School
Terre Haute, IN05-2009
Skills
- Strong communication and interpersonal skills
- Proficient with insurance verification and authorizations
- Strong critical thinking and problem solving skills
- Knowledge of EHR systems
- Proficient with HIPAA
- Able to multitask in high stress or fast paced environments
Timeline
Trauma Sterile Processing Technician
Conemaugh Memorial Medical
06.2025 - Current
Financial Counselor
UPMC Hillman Cancer Center
11.2024 - 04.2025
Patient Service Specialist II
The Oregon Clinic Gastroenterology
10.2022 - 07.2024
Office Coordinator
Athletico Physical Therapy
02.2017 - 06.2021
General Diploma -
Terre Haute South Vigo, High School