Samantha Keneish Whyte
Panama City
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Foundever
02.2017 - 10.2024
- Providing world-class customer care to both internal and external customers.
- Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
- Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
- Completing and passing required customer service certifications.
- Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Assisting with customer feedback tracking and driving to customer satisfaction.
Customer Service Representative
PPCW
08.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shopkeeper
Reggae Master
01.2012 - 01.2014
- Maintain receipts issuing invoices
- Replenishing stocks doing basic accounting
- Hands on experience in shop store management mechanizing and sales activity
- Ability to interact with all shop employees and customers in effective manner
- Responsible to sell goods, cash and return change
Education
High school -
Christiana high school
Manchester, Jamaica01.2006
Primary education -
Morgan Forest primary
Clarendon, Jamaica01.2000
Skills
- Dedicated customer service expert
- Passionate about delivering exceptional customer service and building meaningful relationships
- Building customer loyalty
- Maintaining customer satisfaction
- Active listening
- Problem solving decision making
- Critical thinking
- Persuasion
- Detail - oriented
- Patience
- Customer service
Websites
Languages
English
Timeline
Customer Service Representative
Foundever
02.2017 - 10.2024
Customer Service Representative
PPCW
08.2015 - 11.2017
Shopkeeper
Reggae Master
01.2012 - 01.2014
High school -
Christiana high school
Primary education -
Morgan Forest primary
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