Samantha Kuhns

I manage the full lifecycle of FFL web orders, ensuring accurate documentation and strict compliance with federal regulations. I enter and maintain sales orders within the Epicor system, verifying data accuracy and coordinating with internal teams to support timely fulfillment. I create customer invoices, process payments, and ensure all billing is completed accurately and on time. I serve as a key point of contact for dealers, provide prompt communication, resolve issues quickly, and maintain a high level of dealer satisfaction.

I manage inventory levels using Magento and Epicor to optimize stock availability and ensure accurate representation on our website. I conduct regular audits and cycle counts to maintain precise inventory records and minimize discrepancies. When variances arise, I collaborate with cross-functional teams to identify the root cause and implement corrective actions, strengthening overall inventory integrity.

My role involved receiving and prioritizing emergency calls, dispatching police, fire, and medical personnel, and maintaining constant communication to ensure rapid and accurate responses. I utilized advanced communication systems to monitor incident locations, status updates, and resource allocation, addressing any issues that arose to minimize response times. Additionally, I maintained detailed records of all dispatch activities, ensuring compliance with protocols and regulatory requirements while providing calm and professional assistance to callers in distress.