Samantha Ludwick
Blandon
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Subrogation Claims Professional
Travelers Insurance
04.2023 - Current
- Managed complex subrogation claims throughout the full claim cycle with consistent quality.
- Investigated subrogation claims to determine recovery potential while evaluating liability, damages, case law, and developing strategic settlements.
- Negotiated subrogation recoveries with attorneys, insurance carriers, and responsible parties to secure cost-effective resolutions.
Loan Processor- Home Equity/Mortgage
Wells Fargo
04.2020 - 03.2023
- Manage many applications at one time and develop customer relationships while working in a fast paced, high demand environment.
- Ensure all deadlines are met and verify all document information is accurate.
Customer Care Representative
Elkay Plastics
06.2019 - 04.2020
- Process orders accurately and fulfill customer needs with satisfaction.
- Ability to multi-task, prioritize, and manage time effectively.
Asset Protection Assistant Store Manager
Wal-Mart
12.2018 - 05.2019
- Model, enforce, provide direction, and guide hourly associates on proper customer service approaches and techniques on how to resolve customer needs, complaints, and issues.
- Manage facility level training and execution of asset protection, safety/compliance, claims, and receiving procedures.
Asset Protection Associate
Wal-Mart
04.2015 - 12.2018
- Follow the procedure of investigations, deterrence, and if necessary detain shoplifters.
- Analyze theft trends/organized crime and implemented preventative strategies.
Customer Service Associate
Wal-Mart
02.2012 - 04.2015
- Communicate effectively with customers by answering all questions and concerns in timely manner.
- Knowledge of company policies and adhere to all guidelines.
Customer Service Supervisor
Wal-Mart
09.2010 - 02.2012
- Resolve customer dispute/concerns and use good judgement to solve problems.
- Correct all register related issues throughout store.
Cashier
Wal-Mart
09.2007 - 09.2010
- Provide exceptional customer service to customers.
- Complete transactions timely and accurately.
Education
B.S. - Criminal Justice
Kutztown University of Pennsylvania
05-2014
A.A. - Criminal Justice
Montgomery County Community College
05-2012
Skills
- Adaptability
- Analytical Thinking
- Communication
- Customer Service
- Microsoft office
- Negotiating
- Organization
- Problem solving
- Teamwork
- Time Management
Timeline
Subrogation Claims Professional
Travelers Insurance
04.2023 - Current
Loan Processor- Home Equity/Mortgage
Wells Fargo
04.2020 - 03.2023
Customer Care Representative
Elkay Plastics
06.2019 - 04.2020
Asset Protection Assistant Store Manager
Wal-Mart
12.2018 - 05.2019
Asset Protection Associate
Wal-Mart
04.2015 - 12.2018
Customer Service Associate
Wal-Mart
02.2012 - 04.2015
Customer Service Supervisor
Wal-Mart
09.2010 - 02.2012
Cashier
Wal-Mart
09.2007 - 09.2010
A.A. - Criminal Justice
Montgomery County Community College
B.S. - Criminal Justice
Kutztown University of Pennsylvania