Samantha Martinez
Wilkes-Barre
Summary
Compassionate Nursing Assistant with experience in providing patient care within diverse healthcare environments. Strengths include assisting with daily living activities, monitoring vital signs, and delivering bedside care to patients under nurses' supervision. Previous work has resulted in improved overall patient satisfaction due to effective communication and empathetic patient engagement. Backround In school management and customer service.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Warehouse Order Picker
Chewy Warehouse
Wilkes-Barre
11.2024 - Current
- Operated forklifts to retrieve inventory from storage locations.
- Picked and packed customer orders accurately and efficiently.
- Maintained a clean and organized workspace throughout the shift.
Schooled Manager
McDonald's Restaurant
Hazleton
12.2014 - 11.2024
- Supervised staff to ensure efficient restaurant operations and customer satisfaction.
- Trained new employees on restaurant policies and procedures for optimal performance.
- Managed inventory levels to maintain supply availability and minimize waste.
- Coordinated daily shift schedules to align staffing with peak service times.
- Implemented health and safety protocols to uphold food quality standards.
- Resolved customer complaints promptly to enhance overall dining experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Competency Evaluation Program - Nurse Aide Training And Competency Evaluation Prog
Hazleton Area Career Center
06.2011 - 08.2017
Hazleton Area Career Center
Hazleton, PASkills
- Inventory management
- Order fulfillment
- Packing accuracy
- Health and safety
- Patient care
- Infection control
- Medical record management
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Safety compliance
- Critical thinking
- HIPAA compliance
- Team collaboration
- Compassion and empathy
- Reliable
Certification
- Pennsylvania Of Public Welfare Adult rResidential Licensing Certificate of Completion Direct care staff training Course and Competency Test 1/19/2012. ● Hazleton Area Career Center Certificate of Satisfactorily Completed 120 hours in the course of Nurse Aide Approved by Pennsylvania Department Of Education #088 4/20/2011. ●Initial Training in Medicatipn Administration 12/10/2011
Timeline
Warehouse Order Picker
Chewy Warehouse
11.2024 - Current
Schooled Manager
McDonald's Restaurant
12.2014 - 11.2024
Competency Evaluation Program - Nurse Aide Training And Competency Evaluation Prog
Hazleton Area Career Center
06.2011 - 08.2017
Hazleton Area Career Center