Samantha Nunn

As a lead teller at Keybank, I managed daily branch operations, supervised a team of tellers, and ensured exceptional client experience at a yearly average of 90% or higher. I handled complex transactions, provided support in solving client inquiries and service requests. I have taken over numerous project within the branch and outside in the community representing the branch. i have trained new staff, enforced bank policies, and assisted the branch in achieving branch goals.

As a teller i provided high quality client service at an average of 90% or higher, processed routine banking transactions, and ensured proper cash handling. i assisted the branch in their sales goals and stayed on top of branch policy. Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

I maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations I trained new servers to uphold company standards in customer service, food handling, and overall professionalism. I resolved guest complaints, addressing issues promptly to foster a positive dining experience. i ran the social media profiles.