Samantha Oliveri
Pittsburgh,PA
Summary
Dynamic professional with a proven track record in retail and customer service where leadership and team collaboration led to exceeding sales targets. Skilled in inventory management and exceptional customer service, adept at fostering long-term client relationships and enhancing team efficiency. Demonstrates a unique blend of creativity and analytical skills, significantly improving operational outcomes.
Overview
17
17
years of professional experience
Work History
Barista
Starbucks, Giant Eagle
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Curbside Shopper
Giant Eagle
01.2021 - 07.2023
- Communicated clearly with customers via phone regarding order details, substitutions or additional requests.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sales Lead Manager
Pandora Jewelry
07.2017 - 07.2020
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established strong rapport with customers, resulting in long-lasting relationships and repeat business.
- Social Media Captain for OH/PA district
- Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Merchandise Associate
Walt Disney World Resort
08.2011 - 07.2016
- Delivered daily guest service in Fortune 100 Company
- Partnered with multiple departments to ensure quality
- Demonstrated guest service skills in high volume area
- Maintained visual displays while servicing hundreds number of transactions a day for thousands of guests
- Create and maintain positive visual enhancements while providing exceptional guest service in a high volume traffic area with thousands of guest per week
- Supported fellow cast members during high-traffic periods through teamwork and effective multitasking capabilities.
- Processed returns or exchanges efficiently while adhering to store policies, ensuring guest satisfaction was maintained even during challenging situations.
- Assisted in the training and development of new cast members, fostering a positive environment.
- Enhanced guest satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
Daycare Teacher's Assistant
Rainbow Connections Early Childhood Development
11.2007 - 07.2011
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Kept children between ages of 9months and 10 years of age safe and secure with vigilant oversight.
- Keep records of every child, including day by day observations and information regarding activities, meals served, and medicine administered
Education
No Degree - Early Childhood Elementary Education
California University of Pennsylvania
California, PASkills
- Friendly and outgoing
- Inventory Management
- New Hire Training
- Product displays
- Retail Management
- Teamwork and Collaboration
- Opening and closing duties
- Active listener
- Exceptional customer service
- Cleanliness
- Team Leadership
- Adaptive and creative
- Excellent memory
- POS System Operation
Accomplishments
Selected as the Customer Service Ambassador for Giant Eagle at Monroeville for providing continued high quality customer service. Assisting leadership in support of improving OSAT scores by training and coaching employees.
Timeline
Barista
Starbucks, Giant Eagle
07.2023 - Current
Curbside Shopper
Giant Eagle
01.2021 - 07.2023
Sales Lead Manager
Pandora Jewelry
07.2017 - 07.2020
Merchandise Associate
Walt Disney World Resort
08.2011 - 07.2016
Daycare Teacher's Assistant
Rainbow Connections Early Childhood Development
11.2007 - 07.2011
No Degree - Early Childhood Elementary Education
California University of Pennsylvania
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