Samantha Perez
Sinking Spring
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
14
14
years of professional experience
1
1
Language
Work History
Dispatcher Analyst
GardaWorld Cash Services
09.2018 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Administrative Assistant
Age In Place Home Care
03.2017 - 02.2018
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Machine Operator
Pitney Bowes
01.2015 - 03.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Complied with company and OSHA safety rules and regulations.
- Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
- Quickly shut down equipment in emergency situations following protocols.
Medical Assistant
Family Internal Medicine
02.2011 - 02.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Medical Assistant Certificate -
Kaplan Career Institute
Harrisburg, PA 05.2001 -
Skills
Dispatch coordination
Data entry
Customer relations
Work order management
Customer relationship management
Schedule management
Time management
Timeline
Dispatcher Analyst
GardaWorld Cash Services
09.2018 - Current
Administrative Assistant
Age In Place Home Care
03.2017 - 02.2018
Machine Operator
Pitney Bowes
01.2015 - 03.2017
Medical Assistant
Family Internal Medicine
02.2011 - 02.2014
Medical Assistant Certificate -
Kaplan Career Institute
05.2001 -
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