Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Samantha Piccinini

West Chester

Summary

Detail-oriented and reliable professional with strong skills in customer service, communication, and inventory management. Experienced in maintaining safe, clean, and organized environments while addressing issues quickly and effectively. Motivated to contribute to a collaborative team setting that values member satisfaction, and smooth daily operations.

Overview

5
5
years of professional experience

Work History

Operations Team Member

Lifetime Athletic Club
King of Prussia
12.2022 - 08.2025
  • Delivered excellent customer service by assisting members, answering questions, and reporting any issues.
  • Resolved customer complaints promptly, while maintaining professionalism and service standards.
  • Maintained cleanliness and organization of fitness areas, gym equipment, locker rooms, hallways, parking lot and restrooms.
  • Performed routine safety checks to identify hazards or risks that could impact guests' health and well-being.
  • Responded quickly to spills, messes, and emergency situations to ensure members' safety.
  • Assisted with general repairs, such as fixing locker locks and replacing light bulbs when needed.
  • Completed daily and deep cleaning tasks, including mopping, vacuuming, sanitizing, scrubbing walls, floors, ceilings, and waste disposal.
  • Monitored stock levels of cleaning supplies, restocked materials, and supported daily operations effectively.
  • Collaborated with staff and cross-functional teams to ensure smooth daily operations and events.

Camp Counselor

Camp Harlam
Kunkletown
06.2024 - 08.2024
  • Supervised campers during activities to ensure safety and engagement.
  • Assisted in organizing recreational events and daily schedules for campers.
  • Facilitated team-building exercises to promote cooperation among campers.
  • Maintained a clean and organized activity area for all camp functions.
  • Encouraged positive behavior and conflict resolution among campers.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.

Team Member

Crumbl Cookies
Wayne
08.2022 - 10.2022
  • Assisted in preparing and baking fresh cookies daily.
  • Maintained cleanliness and organization of the kitchen area.
  • Engaged with customers to provide excellent service and product knowledge.
  • Operated kitchen equipment safely and efficiently during production.
  • Collaborated with team members to fulfill customer orders promptly.
  • Followed recipes accurately to ensure consistent cookie quality.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Restaurant Busser

Frankie's Fellini Cafe
Paoli
09.2021 - 05.2022
  • Cleared tables promptly after guests finished dining.
  • Assisted servers with food and beverage delivery.
  • Maintained cleanliness of dining area throughout service.
  • Set up and reset tables for new guests efficiently.
  • Refilled water glasses and provided additional supplies as needed.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Replenished supplies like napkins, utensils, and condiments as needed.
  • Helped set up dining areas for special events and large parties.
  • Collaborated with kitchen staff to ensure timely plate service.

Cafe Server

Black Cat Cafe
Devon
09.2020 - 05.2021
  • Prepared and served beverages and food items with attention to quality and presentation.
  • Assisted in setting up and restocking supplies for daily operations at the cafe.
  • Handled cash transactions accurately during busy service hours with attention to detail.
  • Engaged with customers to answer questions about menu items and specials offered.
  • Checked on dining area to identify immediate needs and reset tables between guests.
  • Communicated effectively with kitchen staff regarding order details.

Education

High School Diploma -

West Chester University of Pennsylvania
West Chester, PA
05-2028

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Time management
  • Inventory management
  • Attention to detail
  • Food preparation
  • Safety compliance
  • Interpersonal skills
  • First aid, CPR

Accomplishments

  • National art honors society
  • Team member of the month

Affiliations

  • Volunteering at schools, and food banks
  • High school Cheerleading
  • Environmental cleanups
  • Fitness activities such as yoga and weight lifting

References

References available upon request.

Timeline

Camp Counselor

Camp Harlam
06.2024 - 08.2024

Operations Team Member

Lifetime Athletic Club
12.2022 - 08.2025

Team Member

Crumbl Cookies
08.2022 - 10.2022

Restaurant Busser

Frankie's Fellini Cafe
09.2021 - 05.2022

Cafe Server

Black Cat Cafe
09.2020 - 05.2021

High School Diploma -

West Chester University of Pennsylvania

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Samantha Piccinini