Samantha Rooney
Norristown
Summary
Dynamic Liability Adjuster with extensive experience at Erie Insurance, excelling in claims investigation and negotiation. Proven ability to analyze complex liability cases, ensuring compliance and delivering exceptional customer service. Skilled in identifying industry trends and implementing effective resolution strategies, fostering positive outcomes for clients and stakeholders alike.
Overview
11
11
years of professional experience
Work History
Liability Adjuster
Erie Insurance
06.2024 - Current
- Evaluated liability claims to determine coverage and settlement options.
- Collaborated with legal teams to assess case details and develop resolution strategies.
- Conducted thorough investigations, gathering evidence and witness statements for claims processing.
- Maintained accurate documentation of claim progress within internal systems for compliance purposes.
- Collaborated with medical professionals when assessing bodily injury claims to ensure proper evaluation of injuries sustained during accidents or incidents involving insured parties or third parties involved.
- Maintained compliance with state regulations by keeping up-to-date on laws and policies governing liability insurance.
- Maintained organized records of claim files, streamlining future reference needs as well as improving overall departmental organization.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
- Assisted policyholders in understanding coverage options, helping them make informed decisions about their insurance needs.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified suspicious losses and contacted manager for investigative assistance.
- Maintained contact with claimants and attorneys to determine treatment status.
Inside Claims Adjuster
Erie Insurance
06.2018 - 01.2024
- Evaluated claims to determine coverage and eligibility based on policy guidelines.
- Communicated with clients to gather necessary documentation for claim processing.
- Analyzed claim data to identify trends and potential areas for improvement.
- Collaborated with underwriters to ensure accuracy of policy interpretation in claims handling.
Claims Adjuster
American Independent Companies
08.2015 - 06.2018
- Streamlined claim resolution process by managing a caseload of over 50 claims monthly.
- Assessed claims for policy compliance and confirmed validity through detailed analysis.
- Gathered essential client documentation to enhance processing efficiency.
- Formulated settlement recommendations based on comprehensive loss data evaluation.
- Maintained regulatory compliance through precise documentation and adherence to policies.
- Evaluated coverage by interpreting insurance policies and applying them correctly.
- Conducted interviews with witnesses and claimants to gather crucial facts for investigations.
- Provided empathetic customer service during challenging situations following incidents.
New York Division Office Manager
Tracey Becker Constuction
01.2015 - 08.2015
- Managed daily office operations to ensure efficient workflow and support team productivity.
- Coordinated scheduling and logistics for meetings, events, and office activities to optimize resource use.
- Oversaw inventory management, maintaining supplies and equipment to minimize disruptions in operations.
- Implemented filing systems and document management practices, enhancing accessibility of information for staff.
Education
Bachelor of Arts - Communications
Kutztown University of Pennsylvania
Kutztown, PASkills
- Liability analysis
- Claims investigation
- Insurance policy sales
- Industry trends awareness
Timeline
Liability Adjuster
Erie Insurance
06.2024 - Current
Inside Claims Adjuster
Erie Insurance
06.2018 - 01.2024
Claims Adjuster
American Independent Companies
08.2015 - 06.2018
New York Division Office Manager
Tracey Becker Constuction
01.2015 - 08.2015
Bachelor of Arts - Communications
Kutztown University of Pennsylvania