Samantha Santos
Philadelphia
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I want to use these skills I have adapted to use further in a different work environment.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Iron Hill Brewery
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Brightview Senior Living
10.2020 - 01.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
HM Compounding
05.2014 - 02.2015
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Tottenville High School
Staten Island, NY03.2013
Skills
- Guest Satisfaction
- Customer Needs Assessments
- Restaurant Operation
- Billing and Payment Processing
- Disciplinary Action
- Storage Organization
- Credit Card Transaction Processing
Timeline
Server Shift Leader
Iron Hill Brewery
03.2022 - Current
Server
Brightview Senior Living
10.2020 - 01.2022
Customer Service Representative
HM Compounding
05.2014 - 02.2015
High School Diploma -
Tottenville High School
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