Samantha Staiger
Phoenixville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Associate
Wawa
Paoli
05.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to enhance customer service experience.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
Education
Conestoga
Berwyn, PASkills
- Customer support
- Cash handling
- Inventory management
- Microsoft Office
- Team collaboration
- Employee mentoring
- Active listening
- Issue escalation
- Hospitality and accommodation
- Product and service solutions
- Stock replenishment
- Account updating
- Inventory control
- Problem resolution
- Complaint handling
- Customer complaint resolution
- Customer service
- Attention to detail
- Multitasking Capability
Timeline
Customer Service Associate
Wawa
05.2023 - Current
Conestoga