Samantha Wagaman
Waynesboro
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in data entry.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Rowman & Littlefield/National Book Network
12.2004 - 09.2025
- Assisted customers with order processing, ensuring accurate and timely orders.
- Managed customer inquiries through various channels, providing prompt and courteous responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Waynesboro Area Senior High School
WaynesboroSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
Rowman & Littlefield/National Book Network
12.2004 - 09.2025
High School Diploma -
Waynesboro Area Senior High School