Samantha Young
Philadelphia
Summary
Dynamic and dedicated professional with a strong background in customer service at Wawa, excelling in conflict resolution and maintaining high customer satisfaction. Proven skills in veterinary nursing and surgical assistance, adept at managing medical records and ensuring patient care. Committed to fostering teamwork and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Boathouse Restaurant & Marina Deck
05.2021 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Associate
Wawa
03.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Package Handler
UPS
11.2017 - 07.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associate of Science - Veterinary Science
Manor College
Jenkintown, PA05-2026
High School Diploma -
Archbishop Ryan
Philadelphia, PA06-2016
Skills
- Veterinary nursing
- Animal care
- Surgical assistance
- Medical record management
- Customer service
- Conflict resolution
- Patient restraint
- Medication administration
- Sample collection
- Diagnostic imaging
- Veterinary terminology
- Physical examinations
- Gowning and gloving procedures
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Fear Free Certified
Timeline
Waitress
Boathouse Restaurant & Marina Deck
05.2021 - 10.2023
Customer Service Associate
Wawa
03.2019 - 05.2021
Package Handler
UPS
11.2017 - 07.2018
Associate of Science - Veterinary Science
Manor College
High School Diploma -
Archbishop Ryan
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