Samantha Zindle
Palmerton
Summary
Dynamic and innovative technology professional with hands-on experience in emerging technologies and a strong commitment to continuous improvement. Expertise in identifying opportunities for technological enhancements and implementing effective solutions that drive productivity and efficiency. Proficient in leveraging cutting-edge tools and methodologies to address complex challenges in fast-paced environments. Proven track record of adapting quickly to change while spearheading initiatives that foster technological advancement.
Overview
12
12
years of professional experience
Work History
Reservation Agent
Blue Mountain Ski Resort
10.2024 - Current
- Managed group reservations through proprietary booking systems, ensuring accuracy and efficiency in processing requests.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty through personalized service.
- Resolved complex reservation issues by implementing effective problem-solving strategies, maintaining high service standards.
- Addressed client concerns professionally and effectively, resolving issues in a timely manner to maintain positive relationships.
Pharmacy Technician
Rite-Aid Pharmacy
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Whitetail Disposal
06.2023 - 02.2024
- Answering live calls and returning voicemails from customers
- Collecting and processing payment
- Making outbound calls and emails to ensure quality of service and customer satisfaction after service
- Engage in active listening, confirming or clarifying information and deescalating customers as needed.
St. Lukes Care Now
12.2019 - 08.2023
- Register Patients upon entry
- Communicate effectively with all departments
- Answer the phone/greet patients
- Maintain knowledge of insurances
- Access to EPIC.
Business Owner
Wolf Home Health Care
01.2020 - 01.2021
- Follows all rules mandated by the Department of PA Health
- Maintains website/social media accounts
- Creates and manages care plans
- Employee Hiring
- Visits clients house for one on one interview
- Works with Paychex/Insurance companies
- Advertising/Marketing Business
- Maintain certifications for First Aid, CPR, AED, Water Safety, Fire Safety, PA Criminal Background Check (Act 34), Pa Child Abuse History Clearance (Act 51), FBI Fingerprint Check (Act 114).
Sacred Heart Senior Living
01.2014 - 01.2021
- Waking up residents in the morning and getting them ready for the day
- Serving residents Dinner
- Giving residents a shower
- Toileting the residents
- Med Tech Certified with a certification in giving insulin
- Maintain certifications for First Aid, CPR, AED, Water Safety, Fire Safety, PA Criminal Background Check (Act 34), Pa Child Abuse History Clearance (Act 51), FBI Fingerprint Check (Act 114).
Education
Certified Pharmacy Tech Program -
Northampton Community College
Bethlehem, PAComputer Administration/Management -
Northampton Community College
Bethlehem, PACollege Preparatory High School Diploma -
Northampton Area High School
Northampton, PASkills
- Effective team collaboration
- Proficient in organizing tasks
- Customer service proficiency
- Verbal and written communication
- Customer engagement strategies
- Activity Planning
Timeline
Reservation Agent
Blue Mountain Ski Resort
10.2024 - Current
Pharmacy Technician
Rite-Aid Pharmacy
07.2024 - Current
Whitetail Disposal
06.2023 - 02.2024
Business Owner
Wolf Home Health Care
01.2020 - 01.2021
St. Lukes Care Now
12.2019 - 08.2023
Sacred Heart Senior Living
01.2014 - 01.2021
Computer Administration/Management -
Northampton Community College
College Preparatory High School Diploma -
Northampton Area High School
Certified Pharmacy Tech Program -
Northampton Community College
References
Available upon request
Hobbies and Interests
- Senior Citizen Personal Assistant
- Home Computing (Word, Excel, PowerPoint, Publisher, Adobe)
- Youth Group Leader/Church council/Stewardship Committee
- Flags Cheerleading Head Coach