Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samir Eltartour

Philadelphia

Summary

Dynamic professional with a proven track record at Planet Fitness, excelling in leadership and customer service. Recognized for enhancing team productivity and fostering collaboration. Skilled in problem-solving and time management, I am committed to driving results and creating a positive work environment. Adaptable and dependable, I thrive in fast-paced settings.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills ommitted to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Wellness Member

Properly Pressed
10.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Supervisor

Planet Fitness
11.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

Sales Associate

Kicks USA
11.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Stock Manager

Ross Dress for Less
11.2020 - 07.2023
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
06-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills

Certification

CPR CERTIFIED

Timeline

Wellness Member

Properly Pressed
10.2024 - Current

Supervisor

Planet Fitness
11.2023 - 07.2024

Sales Associate

Kicks USA
11.2021 - 07.2023

Stock Manager

Ross Dress for Less
11.2020 - 07.2023

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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Samir Eltartour