Summary
Overview
Work History
Education
Timeline
Generic

Samir Patel

Harleysville,PA

Summary

Dynamic and results-oriented logistics professional with over a decade of expertise in managing and optimizing logistics operations within the pharmaceutical and healthcare industries. Proven track record in supervising teams, ensuring compliance with TSA, GMP, and FDA regulations and enhancing operational efficiency. Adept at logistics planning, cost control, and inventory management, with a strong focus on safety and regulatory adherence. Demonstrated ability to handle complex data management, oversee reverse logistics processes, and develop effective training programs. Excellent problem-solving skills and a commitment to fostering a supportive work environment. Known for effectively liaising with cross-functional teams and maintaining high standards of service delivery.

Overview

20
20
years of professional experience

Work History

Sr. Reverse Logistics Coordinator

Clinical Ink.
12.2019 - 08.2024
  • Led and optimized reverse logistics operations across multiple international markets, ensuring cost-efficient, timely returns, repairs, refurbishments, and recycling processes
  • Managed end-to-end reverse logistics processes for diverse product categories, including electronics, consumer goods, and industrial equipment, handling millions of units annually
  • Coordinated cross-functional teams in supply chain, warehousing, and customer service to streamline returns workflows, reducing turnaround time by 20%
  • Developed and implemented global reverse logistics strategies, reducing reverse freight costs by 15% through improved vendor relationships and route optimization
  • Utilized data analytics and KPIs to monitor performance metrics and identify areas for process improvement, resulting in a 25% reduction in returns handling costs year-over-year
  • Trained and mentored a team of 10+ reverse logistics coordinators and supervisors across multiple international locations to ensure consistency and adherence to global standards
  • Ensured compliance with local regulations and environmental sustainability practices in all international reverse logistics activities, reducing waste and enhancing corporate social responsibility initiatives
  • Implemented software solutions and tools to automate tracking and reporting of returned products, improving visibility and transparency throughout the reverse logistics process
  • Conducted root cause analysis of returned products to identify recurring issues and worked with quality control teams to drive improvements, reducing return rates by 10%
  • Oversaw international returns policy development, ensuring alignment with regional market needs and company objectives, which led to an increase in customer satisfaction and retention
  • Led cost-saving initiatives such as reverse logistics consolidation and route planning, resulting in a 30% reduction in reverse logistics-related transportation expenses across key regions
  • Collaborated with finance teams to develop accurate cost models for reverse logistics and provide forecasts to leadership, contributing to the overall budget planning and cost management
  • Manage clinical trial data for multiple research studies in accordance with regulatory guidelines and company standards
  • Design and implement data collection tools and data management plans for clinical trials
  • Oversee data cleaning, validation, and discrepancy management processes to ensure data quality and integrity
  • Coordinate with cross-functional teams, including clinical operations, biostatistics, and regulatory affairs, to support study objectives
  • Conduct database lock activities and generate final clinical study reports for regulatory submissions
  • Develop and maintain standard operating procedures (SOPs) for data management processes
  • Provide training and support to clinical data management team members on data collection and database systems

Operations and Packaging Supervisor

Marken, A UPS Company
12.2018 - 12.2019
  • Supervised and planned warehouse activities such as shipping and receiving
  • Received inbound shipment and maintained required temperature
  • Maintained required documentation as per GDP guidelines
  • Ensured accuracy of airline documents prior to dispatch
  • Entered inbound storage by SKU number in inventory system management
  • Prepared outgoing shipment as per customer request
  • Controlled inventory levels by conducting physical counts; reconciling with inventory control system
  • Worked with Finance and Accounts Payable to identify variances in inventory/storage billing records
  • Created monthly/weekly inventory report for accounting for billing
  • Prepared work schedules and ensured resources are available to carry out daily duties
  • Tracked and trace up to 150 delivery per day via UPS tracking system
  • Arranged LTL load for regional office needs
  • Scheduled and assigned employees and monitored, followed up on work results to ensure goals are met
  • Trained and developed members of the Shipping, Receiving & Warehouse team
  • Communicated directly with customers and scheduled both inbound and outbound deliveries
  • Verified required inbound/outbound paperwork with drivers, ensuring that all product is properly counted
  • Preformed inventory audits and reports for clients and vendors

Logistics Supervisor

Yourway Transport, Bio-Pharm Services
05.2016 - 12.2018
  • Ensure all documents prepared for air shipments comply with TSA, AES, and federal regulations
  • Manage, plan, and oversee all aspects of inbound & outbound logistics to achieve financial, operational & strategic goals
  • Support internal/external logistics, regulatory requirements, and vendor management
  • Prepare reports of all sales results including customer comments and complaints
  • Negotiates rates with vendors, agents, and airlines to control cost
  • Purchase bulk packaging inventory for temperature control shipments and maintain return inventory
  • Communicate with internal and external partners regarding the effects of transportation, including analysis and information regarding the industry and government policies
  • Review daily monitoring reports, ensure all measurements are met and proactively report non-conformances
  • Perform verification of import documents with signed approval to ensure correct and accurate information is entered when named Importer of Record
  • Resolve critical customer support issues and order follow-ups with a network of agents and suppliers
  • Support the management network of clients operating markets
  • Responsible for credo inventory, performing regular cycle counts and annual inventory
  • Analyze client invoicing for accuracy and identify potential issues before delivery of invoices
  • Act as liaison between client and third-party carriers
  • Receive documents and initiate logging process, confirm data received complies with all US Custom requirements

Operation Supervisor

World Courier Inc., Amerisource Bergen
06.2007 - 03.2016
  • Ensured staff followed and maintained clients and company's SOPs and GMP logs
  • Maintained non-compliance FDA's GXP regulations
  • Presented KPIs reports weekly to senior management
  • Monitored employees to follow FDA and IATA regulation
  • Acted as liaison between drivers and customers, which included scheduling, managing, and training
  • Arranged, processed, and tracked domestic and international shipments for customers as well as new clients
  • Handled inquiries from new clients and current customers, as well as monitored quality assurance and resolved complaints or issues with any orders or containers
  • Managed invoicing and recordkeeping as well as driver payroll
  • Negotiated with local, national, and international freight forwarders and couriers
  • Defined and developed compliance strategies
  • Provided technical direction and support to customers
  • Directed and managed all logistic staff and subordinates
  • Ensured that all appropriate documentation is always kept on file and available for internal and TSA inspection
  • Negotiated costs with suppliers, couriers, and other third parties
  • Conducted staff performance review and identified staff training requirements
  • Participated in the recruitment and selection of staff with senior management

Transportation Dispatcher/ Import Export Coordinator

K.P. Express
10.2004 - 06.2007
  • Coordinated daily domestic and export shipments
  • Completed all export documentation for a shipment
  • Developed cost analysis for reduction of product development, freight, and duties
  • Analyzed and evaluated U.S
  • Custom’s programs and other international trade agreements for the reduction of duties in the importation of products
  • Created policies and procedures for drivers
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Developed strong relationships with clients through proactive communication and problem-solving support.

Education

Diploma - Computer Science

Bhailalbhai And Bhikhabhai Institute of Technology
05.1998

Certificate - AutoCAD

Informatics Computer Institute
12.1998

Associate of Science - Associates of Science in Business Administration

Lackawanna College
Scranton, PA
05.2002

Timeline

Sr. Reverse Logistics Coordinator

Clinical Ink.
12.2019 - 08.2024

Operations and Packaging Supervisor

Marken, A UPS Company
12.2018 - 12.2019

Logistics Supervisor

Yourway Transport, Bio-Pharm Services
05.2016 - 12.2018

Operation Supervisor

World Courier Inc., Amerisource Bergen
06.2007 - 03.2016

Transportation Dispatcher/ Import Export Coordinator

K.P. Express
10.2004 - 06.2007

Certificate - AutoCAD

Informatics Computer Institute

Associate of Science - Associates of Science in Business Administration

Lackawanna College

Diploma - Computer Science

Bhailalbhai And Bhikhabhai Institute of Technology

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Samir Patel