Samira Johnson
Philadelphia
Summary
Compassionate and dependable professional with extensive experience in customer service and high-paced environments, seeking to transition into healthcare support as a Patient Escort at Capital Health Regional. Demonstrates strong interpersonal communication, attention to detail, and commitment to patient safety. Known for reliability, professionalism, and ability to interact with diverse populations while maintaining dignity and respect.
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Representative
Amazon
Conshohocken
03.2020 - 09.2024
- Delivered calm, respectful service while resolving customer issues, demonstrating the ability to support individuals in stressful situations.
- Communicated clearly and empathetically, skills essential for interacting with patients and families.
- Maintained accuracy and composure in a high-volume, fast-paced environment.
Customer Service Manager
Walmart
Philadelphia
11.2015 - 03.2020
- Oversaw customer-facing operations and handled sensitive or escalated situations, requiring discretion and problem-solving.
- Coordinated with multiple departments to ensure smooth service—similar to working with nursing and transport teams.
- Maintained professionalism, patience, and courtesy when supporting the needs of diverse customers.
Education
High School Diploma -
Paul Robeson High School For Human Services
Philadelphia, PA06-2011
Skills
- Patient Transport & Mobility Assistance
- Compassionate Communication
- Safety & Infection Control Awareness
- Team Collaboration with Clinical Staff
- Wheelchair & Gurney Operation
- Conflict Resolution & Complaint Handling
- Call Management & Multitasking
- HIPAA Awareness (willing to train)
Accomplishments
- Promoted to Process Assistant at Amazon after consistently exceeding performance metrics and maintaining exceptional service quality.
Timeline
Inbound Customer Service Representative
Amazon
03.2020 - 09.2024
Customer Service Manager
Walmart
11.2015 - 03.2020
High School Diploma -
Paul Robeson High School For Human Services
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