Samira Mays
Easton
Summary
Results-driven individual with a strong work ethic, and a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service in fast-paced environments. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Easton
02.2024 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Olive Garden
Fort Drum
07.2024 - 02.2025
Advantage Care Teacher and Coordinator
YMCA Camp Bernie
Port Murray
03.2023 - 03.2024
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Encouraged positive behaviors among students by setting clear expectations and boundaries.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Participated in professional development workshops related to childcare topics.
- Facilitated positive relationships between children of different ages; promoting teamwork and cooperation skills.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained accurate records of attendance and daily activities.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Managed daily operations of recreational facilities.
- Helped plan special events such as field trips, picnics, and BBQs.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
Walmart Associate
Walmart
Clinton And Flemington Locations
09.2022 - 03.2024
- Maintained records related to sales for store management.
- Cross-trained in numerous departments to provide versatile support, including online order pickup, cashier, customer service, receiving, stocking, and zoning, etc.
- Assisted and supported the HR coordinator in establishing an efficient workflow and a positive work environment.
- Collaborated with other departments to ensure successful product launches.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Processed payments using point-of-sale systems.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.
Associate
Ocean State Job Lot
Annandale
07.2022 - 01.2024
- Cross-trained in all roles across departments to ensure efficiency and optimized workflow management.
- Awarded Employee of the Month on two occasions for outstanding performance, recognized by both the boss and the managers.
- Facilitated onboarding programs for new hires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built relationships with customers by providing friendly customer service.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Developed and maintained relationships with clients and vendors.
- Ensured compliance with company safety regulations at all times while on the job.
Education
High School Diploma -
Voorhees High School
06-2023
Skills
- Customer service
- Order processing
- Menu knowledge
- Sanitation practices
- Team collaboration
- Conflict resolution
- Inventory management
- Communication skills
- Creative problem solving
- Cash handling
- Time management
- Strong work ethic
- High Volume Handling
- Adaptable and flexible
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Limited
Get to Know Me
I am a hard worker with a strong work ethic constantly on the lookout for ways to enhance my knowledge or expertise. I was driven in high school to graduate early with success and am now on my path to get my Masters in clinical psychology and mental health counseling. Throughout my senior year of high school, I worked 3 jobs and simultaneously balanced academics . Known for cross-training and knowledge in many roles.
References
References available upon request.
Timeline
Server
Olive Garden
07.2024 - 02.2025
Server
Olive Garden
02.2024 - Current
Advantage Care Teacher and Coordinator
YMCA Camp Bernie
03.2023 - 03.2024
Walmart Associate
Walmart
09.2022 - 03.2024
Associate
Ocean State Job Lot
07.2022 - 01.2024
High School Diploma -
Voorhees High School
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