Samiyah Lilly
Philadelphia
Summary
Dynamic and dedicated phlebotomy student with a strong foundation in venipuncture techniques and patient communication. Proven ability to foster a positive environment at Unity Phlebotomy by effectively addressing patient concerns and promoting health education. Committed to maintaining HIPAA compliance while delivering exceptional patient care.
Personable and reliable with strong ability to connect with patients, ensuring comfort and trust. Possesses foundational knowledge in blood collection techniques and safety protocols, proficient in handling medical equipment. Aims to deliver exceptional patient care and contribute to efficient clinical operations.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Offering positive attitude and dedication to learning and growth in healthcare environment. Brings understanding of patient care principles and aptitude for safely operating transport equipment. Ready to use and develop patient interaction and medical equipment handling skills.
Developed essential skills in healthcare environment, including effective communication and patient support. Demonstrated ability to handle various responsibilities and collaborate with medical staff. Seeking to leverage these transferable skills in new professional field.
Overview
3
3
years of professional experience
Work History
Phlebotomy Student
Unity Phlebotomy
03.2025 - 04.2025
- Provided exceptional customer service to diverse patient populations, addressing concerns and answering questions in a professional manner.
- Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
- Promoted patient education by explaining the purpose and process of phlebotomy services, addressing any concerns or misconceptions with clarity and patience.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
Barista
Starbucks
09.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Barista
Starbucks
01.2023 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista
Starbucks
07.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Nursing
Morgan State University
Baltimore, MDHigh School Diploma -
Philadelphia High School For Girls
Philadelphia, PA06-2023
Skills
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Universal precautions
- Patient care
- Health education
- Patient support
- safe patient handling
- Ability to work in fast-paced environments
- Excellent communication and beside manner
Languages
English
Native or Bilingual
Timeline
Phlebotomy Student
Unity Phlebotomy
03.2025 - 04.2025
Barista
Starbucks
09.2024 - 01.2025
Barista
Starbucks
01.2023 - 07.2023
Barista
Starbucks
07.2022 - 11.2022
Nursing
Morgan State University
High School Diploma -
Philadelphia High School For Girls
Similar Profiles
Netanya JenkinsNetanya Jenkins
Certified Phlebotomist Technician at Phlebotomy Training Specialists | Phlebotomy CertificationCertified Phlebotomist Technician at Phlebotomy Training Specialists | Phlebotomy Certification
Vedamuni GummadipudiVedamuni Gummadipudi
Certified Phlebotomy Technician at Phlebotomy Training Specialists | Phlebotomy CertificationCertified Phlebotomy Technician at Phlebotomy Training Specialists | Phlebotomy Certification
Liza DawdyLiza Dawdy
Phlebotomy Student at Phlebotomy Training Specialists | Phlebotomy CertificationPhlebotomy Student at Phlebotomy Training Specialists | Phlebotomy Certification