Sammari Gonzalez
Philadelphia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
01.2019 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Responded to customer calls and to answer questions about products and services.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Front of House Staff Member
Mean Street Tattoos
09.2021 - 01.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Educated clients on proper aftercare techniques, leading to a happy healing and fewer complications.
- Responding to phone calls, voicemails, and emails to address inquiries, concerns, and schedule appointments.
- Facilitating client check-ins and check-outs for appointments while aiding them in completing necessary paperwork.
- Guiding clients in selecting suitable jewelry options for their piercings.
- Ensured safety and compliance with health regulations through meticulous sterilization techniques and proper waste disposal.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Barista
Starbucks
09.2018 - 12.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Bakery/Deli Service Clerk
Walmart
01.2018 - 09.2019
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Collaborated with team members to achieve consistent, high-quality customer experiences.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Offered product samples to customers, generating additional sales through taste-testing.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Customer Service Cashier
Family Dollar
09.2016 - 09.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Set up new sales displays each week with fresh merchandise.
Hostest/Server
Chucks Alibi
09.2016 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
North East High School
Philadelphia, PA06.2024
Skills
- Organizational Skills
- Team Building
- Problem Solving
- Effective Communication
- Self-Awareness
- Goal Setting
- Time Management
- Self-Motivated
- Task Prioritization
- Adaptability
- Relationship Building
- Multitasking Abilities
Timeline
Front of House Staff Member
Mean Street Tattoos
09.2021 - 01.2024
Customer Service Associate
Wawa
01.2019 - Current
Barista
Starbucks
09.2018 - 12.2019
Bakery/Deli Service Clerk
Walmart
01.2018 - 09.2019
Customer Service Cashier
Family Dollar
09.2016 - 09.2018
Hostest/Server
Chucks Alibi
09.2016 - 10.2017
High School Diploma -
North East High School
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