Diligent worker with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager/Server/Line Cook/Cashier
Michael's Sandwich Shop
1300 Jefferson Ave. Woodlyn, PA. 19094
07.2008 - 12.2025
Supervised daily operations to ensure efficient service delivery and customer satisfaction.
Trained and mentored staff on best practices for food safety and customer engagement.
Analyzed customer feedback to improve menu offerings and service quality based on preferences.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
History
West Virginia University
Morgantown, WV
High School Diploma -
Ridley High School
Folsom
06-2008
Skills
Customer service
Money handling
Team leadership
Decision-making
Conflict resolution
Microsoft office expertise
Adobe creative suite (photoshop, illustrator, dreamweaver)
Lead Server, Cashier, Line Cook, and Diner at DönerG Turkish and Mediterranean GrillLead Server, Cashier, Line Cook, and Diner at DönerG Turkish and Mediterranean Grill