Samuel Lonzo
Chambersburg
Summary
Hard working, earnest, and dedicated computer professional with 6 years of IT experience. Skills include multi-tasking, creative problem solving, and excellent communication. Looking forward to applying my skills and knowledge to tackle technical challenges.
Overview
8
8
years of professional experience
Work History
IT Tech II
Keystone Health
01.2022 - Current
- Responded to support requests and phone calls from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed basic networking troubleshooting in the IT closets.
- Configured hardware, devices, and software to set up work stations for employees.
Systems Analyst - Epic Security
UPMC Pinnacle
06.2019 - 12.2021
- Create new employee AD accounts and provision the correct access needed for the user to perform their jobs.
- Terminate employee AD & Epic accounts that are leaving the company.
- Perform various types of requests, i.e., security requests, hardware requests, problem tickets.
- Work within Epic to provision users with the correct security access to be able to do their job role in healthcare.
- Provide detailed descriptions in tickets for future similar issues the team can use as a reference/guideline to resolve immediately.
IT Service Desk Analyst
UPMC Pinnacle
12.2016 - 06.2019
- Support 10,000+ users throughout the UPMC Pinnacle system in a primarily Windows environment.
- Diagnose, troubleshoot and resolve a range of software, hardware, and connectivity issues through various methods including remote desktop support.
- Perform various types of requests, i.e., security requests, hardware requests, software requests, etc.
- Research unfamiliar issues through various resources including the knowledge base in a timely manner.
- Partner with vendors, Tier II, and Tier III peers to resolve issues that require escalation and assign tickets to appropriate departments in the ticketing system.
- Provide detailed descriptions in tickets for future similar issues the team can use as a reference/guideline to resolve immediately.
- Work with the immediate manager to create documents to help train new employees and personally train new overnight employees at the service desk.
Education
Associate of Science - Computer Information Systems
Harrisburg Area Community College
Harrisburg, PA07-2015
Skills
- Attention to detail
- Task prioritization
- Project assistance
- Critical thinking
- Customer service and support
- Quick learner
- Dependable and responsible
Timeline
IT Tech II
Keystone Health
01.2022 - Current
Systems Analyst - Epic Security
UPMC Pinnacle
06.2019 - 12.2021
IT Service Desk Analyst
UPMC Pinnacle
12.2016 - 06.2019
Associate of Science - Computer Information Systems
Harrisburg Area Community College
Similar Profiles
Victoria SmarshVictoria Smarsh
Front Office Associate at Keystone HealthFront Office Associate at Keystone Health
Donna DelfinDonna Delfin
Physician at Crozer-Keystone Health SystemPhysician at Crozer-Keystone Health System
Brittany StantBrittany Stant
Registered RN- Telemetry, Cardiac Stepdown Floor at Crozer-Keystone Health SystemRegistered RN- Telemetry, Cardiac Stepdown Floor at Crozer-Keystone Health System