Samuel Margut
Lebanon
Summary
Dynamic Store Manager with a proven track record at Aldi USA, excelling in customer service and team leadership. Enhanced store profitability through innovative inventory management and effective staff training, significantly reducing turnover rates. Committed to fostering a collaborative environment that drives performance and elevates customer satisfaction. Enjoys having a positive impact on employees and the community I serve.
Overview
19
19
years of professional experience
Work History
Store Manager
Aldi USA
Reading, PA
05.2015 - Current
- Managed daily store operations to ensure optimal efficiency and customer satisfaction.
- Extremely efficient
- Supervised staff, fostering a collaborative environment to enhance team performance.
- Analyzed inventory data to optimize stock levels and reduce shrinkage.
- Trained new employees on company policies, customer service standards, and operational procedures.
- Established schedules and delegated tasks effectively to meet business objectives and deadlines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Shift Manager
CVS Pharmacy
Lebanon, PA
04.2007 - 05.2015
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Maintained the stores cleanliness daily
- Maintained inventory
- Implemented inventory management strategies, reducing stock discrepancies and optimizing supply levels.
- Unloaded freight
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Friendly and positive
- Team leadership
- Inventory management
Timeline
Store Manager
Aldi USA
05.2015 - Current
Shift Manager
CVS Pharmacy
04.2007 - 05.2015
High School Diploma -
Cedar Crest High School