Samuel Moyer

- Maintain computer equipment to ensure optimal system performance

- Create and distribute daily reports for internal teams

- Maintain software and ODBC databases for business operations

- Create and manage user accounts in Active Directory

- Ensure manifests are delivered to the transportation team on schedule

- Support team members with technical troubleshooting and systems support

- Monitor and resolve customer support tickets efficiently

- Collaborate with cross-functional teams to address IT issues promptly

- Handled service calls to resolve customer hardware and software issues

- Created and managed work orders for service requests

- Delivered quick and efficient solutions to minimize business downtime

- Provided technical support for POS systems and related hardware

- Maintained strong customer relationships through effective communication

- Led special projects requiring high efficiency and attention to detail

- Supervised employees to ensure timely completion of tasks and accurate paperwork

- Processed paperwork with 100% accuracy for special assignments

- Coordinated with team members to address unorthodox operational challenges

- Loaded and unloaded trailers to support logistics operations