Samuel Zukerman
Pittsburgh
Summary
Dynamic professional with a proven track record at Ryan's Auto Glass, enhancing customer satisfaction through efficient system installations and exemplary service. Expert in customer service and critical thinking, I significantly reduced installation errors and resolved conflicts with empathy, fostering loyalty and repeat business. Skilled in cash handling and time management, I consistently contribute to team success and store performance.
Overview
7
7
years of professional experience
Work History
Lead Installer/ Customer Service Representative
Ryan's Auto Glass
06.2018 - Current
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Baskin Robins
08.2017 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Management
Robert Morris University
Coraopolis, PA05-2026
Skills
- Task delegation
- System installations
- Customer service
- Critical thinking
- Time management
- Cash handling
- Conflict resolution
- Product sales
- Professional demeanor
Timeline
Lead Installer/ Customer Service Representative
Ryan's Auto Glass
06.2018 - Current
Sales Associate
Baskin Robins
08.2017 - 08.2019
No Degree - Business Management
Robert Morris University
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