Samuel A Rivera
Philadelphia
Summary
A motivated and bilingual professional with a background in customer service, hospitality and design experience. Excelling in multitasking and collaboration, ensuring high-quality service and client satisfaction. Prepared to bring strong work ethic and problem-solving abilities to an organization that will guide, coach me and help me grow from within.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chik-Fil-A
Philadelphia, PA
11.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences and customer satisfaction.
- Operated cash register efficiently, handling transactions accurately and maintaining financial integrity.
- Collaborated with team members to maintain cleanliness and organization in front of house areas.
- Assisted in training new employees on company policies and best practices for service excellence.
- Adapted quickly to high-volume shifts, demonstrating flexibility in roles and responsibilities as needed.
- Supported inventory management by monitoring supplies and restocking items regularly for smooth operations.
- Engaged with customers actively, addressing inquiries and resolving issues promptly to enhance loyalty.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Graphic Artist
Philadelphia, PA
01.2025 - Current
- Designed engaging visual content for digital and print media, enhancing brand identity.
- Collaborated with cross-functional teams to align design projects with marketing strategies.
- Utilized Canvas, Microsoft Office Publisher, Word, and Powerpoint applications to create flyers, invitations, business cards, logos & more.
- Developed design concepts that effectively communicated client messages and goals.
- Created digital image files for use in digital and traditional printing methods.
- Applied knowledge of production to create high-quality images.
- Collaborated with clients to create visually appealing designs for print and digital media, meeting project deadlines and maintaining client satisfaction.
- Conducted thorough research on design trends to inform creative direction and execution.
Assistant Landscaper
J&K Landscaping LLC
Bristol, PA
06.2023 - 08.2024
- Assisted with setup of landscaping equipment including mowers, trimmers, and blowers to maintain property aesthetics.
- Assisted with setup of designing and installing tools for patios and walkways to enhance outdoor spaces.
- Collaborated with team members to complete landscape projects efficiently while adhering to safety standards.
- Assisted with lifting products, and collecting trash items to be discarded.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Assisted upper management in translating from the english to the spanish language and vice versa.
Education
High School Diploma -
Esperanza Academy Charter School
Philadelphia, PA06-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Professional appearance
- Cash handling proficiency
- Time management
- Conflict resolution
- Punctuality and reliability
Timeline
Front of House Employee
Chik-Fil-A
11.2025 - Current
Graphic Artist
01.2025 - Current
Assistant Landscaper
J&K Landscaping LLC
06.2023 - 08.2024
High School Diploma -
Esperanza Academy Charter School