Samyra Dawkins
Wyncote
Summary
Dedicated case worker with 10 years of experience in serving the public community, helping veterans for eight years, and assisting adults in navigating mental health and substance use disorders. Passionate about helping individuals with housing, treatment planning, crisis interventions, providing individual sessions, mental health, and employment services, demonstrated ability to build strong relationships with community members and stakeholders, leading to enhanced support networks and improved outcomes for clients.
Overview
9
9
years of professional experience
Work History
Veteran Service Rep
Veterans Benefits Administration
Philadelphia
02.2023 - Current
- Review and analyze complex medical information.
- Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- Conduct interviews by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
Program Support Assistant
Veterans Benefits Administration
Philadelphia
01.2020 - 02.2023
- Assisted in research payroll records and making corrections to keying errors.
- Computes, audits and certifies employee payroll records.
- Responsible for electronically recording daily time and attendance for facility employees.
- Verifies and electronically posts time and attendance record.
- Reconcile all validation errors when processing timecards.
Legal Administrative Specialist
Veterans Benefits Administration
Philadelphia
07.2019 - 02.2020
- Assisted in determining the short-term and long-term circumstances that might influence a choice between various benefits.
- Programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs.
Transportation Assistant
Veterans Medical Center
Philadelphia
07.2018 - 07.2019
- Prepares travel orders, coordinates with travel agents and collects receipts, reviews and audits vouchers.
- Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).
- Advises veterans of eligibility for Beneficiary travel reimbursement to include reimbursement rates deductible waivers, financial eligibility.
Telephone Operator
Veterans Medical Center
Philadelphia
07.2016 - 07.2018
- Prioritizing and routing the calls to their proper destinations and providing telephone and organizational information to callers.
- Retrieves and/or updates relevant information in computerized databases pertaining to customer assistance, record keeping, and call receiving and monitoring.
Education
Bachelor of Arts - Business Organizational Development
Rosemont College
Rosemont, PA05.2025
Skills
- Attention to detail
- Adaptability
- Time management
- Conflict management
- Case management
- Collaboration
- Problem solving
- Project management
Timeline
Veteran Service Rep
Veterans Benefits Administration
02.2023 - Current
Program Support Assistant
Veterans Benefits Administration
01.2020 - 02.2023
Legal Administrative Specialist
Veterans Benefits Administration
07.2019 - 02.2020
Transportation Assistant
Veterans Medical Center
07.2018 - 07.2019
Telephone Operator
Veterans Medical Center
07.2016 - 07.2018
Bachelor of Arts - Business Organizational Development
Rosemont College
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