Sana'a Deloatch- Ashford
Easton
Summary
Dynamic and detail-oriented professional with a proven track record at Palmer Pool, excelling in customer service and front desk oversight. Skilled in payment verification and effective communication, I thrive in fast-paced environments, ensuring guest satisfaction and operational efficiency. Committed to enhancing team collaboration and delivering exceptional experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
Palmer Pool
Palmer
05.2024 - 08.2024
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Assisted guests with check-in and check-out procedures.
- Performed data entry tasks into computerized systems accurately and efficiently.
- Maintained accurate records of guest accounts using computerized systems.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Greeted customers upon arrival and provided appropriate information regarding pool services.
- Attended regular meetings with department heads to discuss policies and procedures.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Verified identification and credit card information of guests prior to check-in.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
Sales Associate
Kids Footlocker
Whitehall
06.2023 - 11.2023
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Easton Area Highschool
Easton, PA06-2024
Kutztown University of Pennsylvania
Kutztown, PASkills
- Customer service
- Time management
- Sales processing
- Effective communication
- Team collaboration
- Payment verification
- Membership processing
- Listening skills
- Problem-solving skills
- Call management
- Hospitality services
- Multitasking and organization
- Attention to detail
- Cash handling
- Front desk oversight
- Payment processing
Timeline
Front Desk Assistant
Palmer Pool
05.2024 - 08.2024
Sales Associate
Kids Footlocker
06.2023 - 11.2023
High School Diploma -
Easton Area Highschool
Kutztown University of Pennsylvania
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