Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sana'a Deloatch- Ashford

Easton

Summary

Dynamic and detail-oriented professional with a proven track record at Palmer Pool, excelling in customer service and front desk oversight. Skilled in payment verification and effective communication, I thrive in fast-paced environments, ensuring guest satisfaction and operational efficiency. Committed to enhancing team collaboration and delivering exceptional experiences.

Overview

1
1
year of professional experience

Work History

Front Desk Assistant

Palmer Pool
Palmer
05.2024 - 08.2024
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Assisted guests with check-in and check-out procedures.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Maintained accurate records of guest accounts using computerized systems.
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Greeted customers upon arrival and provided appropriate information regarding pool services.
  • Attended regular meetings with department heads to discuss policies and procedures.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Verified identification and credit card information of guests prior to check-in.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.

Sales Associate

Kids Footlocker
Whitehall
06.2023 - 11.2023
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.

Education

High School Diploma -

Easton Area Highschool
Easton, PA
06-2024

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Customer service
  • Time management
  • Sales processing
  • Effective communication
  • Team collaboration
  • Payment verification
  • Membership processing
  • Listening skills
  • Problem-solving skills
  • Call management
  • Hospitality services
  • Multitasking and organization
  • Attention to detail
  • Cash handling
  • Front desk oversight
  • Payment processing

Timeline

Front Desk Assistant

Palmer Pool
05.2024 - 08.2024

Sales Associate

Kids Footlocker
06.2023 - 11.2023

High School Diploma -

Easton Area Highschool

Kutztown University of Pennsylvania

Similar Profiles

CREATE PROFILE
Sana'a Deloatch- Ashford