Sandra Bisignani
Moscow
Summary
Detail-oriented Patient Access Scheduler with expertise in patient scheduling, HIPAA compliance, and customer service. Proven ability to enhance patient experience through effective communication and organized appointment management.
Overview
26
26
years of professional experience
Work History
Patient Access Scheduler
Moses Taylor Hospital
Scranton
06.2016 - Current
- Scheduled patient appointments using electronic health record systems.
- Facilitated communication between patients and healthcare providers to ensure clarity and support.
- Verified insurance information to ensure coverage for services.
- Guided patients in navigating hospital services and resources to enhance their experience.
- Maintained up-to-date knowledge of hospital policies and procedures.
- Educated patients on necessary pre-visit preparations and requirements.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted and checked in patients, verified insurance information, and collected co-pays.
- Analyzed departmental operations to identify and recommend improvements for patient access services.
- Assisted patients with completing paperwork accurately and thoroughly.
- Resolved issues related to patient access services in a timely manner to ensure continuity of care.
- Processed referrals by obtaining required authorizations from third party payers prior to scheduled appointments.
- Ensured that all necessary documents were completed correctly prior to submitting them for processing.
- Collaborated with other healthcare professionals to coordinate patient care needs.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Adhered to HIPAA regulations by ensuring confidentiality of protected health information.
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimates determined by insurance at pre-registration.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed supply inventory for patient access by tracking usage and placing orders as needed.
Paraprofessional
North Pocono School District
Moscow
09.1999 - 06.2014
- Supported teachers in classroom management and instructional activities.
- Supported students in personal care and daily living skills, fostering independence.
- Collaborated with staff to create a positive learning environment.
- Tracked student progress and shared insights with educators to inform instruction.
- Enhanced communication among students, parents, and teachers to strengthen support networks.
- Participated in training sessions to enhance support strategies for students.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
Education
Associate of Arts - Business Administration
Lackawanna College
Scranton, PA01-1988
High School Diploma -
North Pocono High School
Moscow, PA06-1986
Skills
- Patient registration
- Patient scheduling
- Appointment scheduling
- Scheduling diagnostic procedures
- Insurance verification
- Patient identity verification
- Healthcare systems navigation
- Patient check-in
- Fee collection
- Payment processing
- Health insurance knowledge
- HIPAA compliance
- Privacy regulations knowledge
- Healthcare systems navigation
- Call screening
- System updating
- Attention to detail
- Time management
- Follow-up skills
- Customer relationship management
- Customer engagement
- Customer service
- Customer follow-up
- Verbal and written communication
- Professionalism
- Strong organization
- Team leadership
- Problem-solving
- Relationship building
- Strong empathy
- Money handling
- Phone and email etiquette
- Confidentiality
- Relationship building
- Professionalism
- Confidentiality
- Electronic health records
References
References available upon request.
Timeline
Patient Access Scheduler
Moses Taylor Hospital
06.2016 - Current
Paraprofessional
North Pocono School District
09.1999 - 06.2014
Associate of Arts - Business Administration
Lackawanna College
High School Diploma -
North Pocono High School