Sandra Dunlap
South Williamsport
Summary
Detail-oriented Logistics Service Representative with a strong focus on exceptional customer service and effective training. Proven ability to manage time efficiently while fostering teamwork and collaboration.
Overview
27
27
years of professional experience
Work History
Logistics Service Representative
MedSpeed
Williamsport, PA
01.2020 - Current
- Trained new employees on logistics systems and operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Supply Clerk
Aramark
Williamsport, PA
01.2011 - 01.2020
- Conducted regular audits of stock levels, identifying discrepancies and implementing corrective actions.
- Organized and maintained stock records.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all applicable laws and regulations.
- Provided excellent customer service to internal departments, addressing their supply needs promptly and professionally.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
- Trained new employees on company procedures related to supply management, fostering a knowledgeable workforce equipped for success.
- Identified areas for improvement in supply chain processes, suggesting changes that led to increased efficiency and cost reduction.
- Maintained a clean and safe working environment, adhering to all safety protocols and regulations.
- Improved warehouse organization, resulting in easier access to supplies and reduced time spent locating items.
- Sorted and delivered materials to different work areas and staff.
Environmental Services Associate
Aramark
Williamsport, PA
06.2010 - 01.2011
- Ensured compliance with safety and sanitation standards in all cleaning tasks.
- Operated industrial cleaning equipment to maintain high cleanliness standards throughout facilities.
- Trained new associates on effective cleaning techniques and safety protocols.
- Upheld high standards of cleanliness in patient rooms after discharges, preparing spaces for incoming patients promptly and efficiently.
- Supported infection prevention efforts through regular laundering of linens, towels, hospital gowns, and other related items.
- Maintained a safe environment for patients, staff, and visitors with diligent attention to detail and proper use of equipment.
- Assured availability of necessary supplies by monitoring stock levels and replenishing as needed in a timely manner.
- Contributed to a positive workplace culture by maintaining professional behavior, respecting diversity, and collaborating effectively with team members.
- Ensured compliance with regulatory requirements by maintaining accurate documentation of cleaning schedules and completed tasks.
- Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
- Increased patient satisfaction by providing prompt and courteous service while addressing their environmental needs.
- Reduced cross-contamination risks by adhering to strict infection control protocols during all cleaning procedures.
- Enhanced facility cleanliness by performing thorough cleaning and disinfecting tasks in assigned areas.
- Promoted a culture of safety by strictly following safety guidelines when handling chemicals or operating equipment.
- Completed detailed floor maintenance tasks such as sweeping, mopping, vacuuming, polishing, or refinishing surfaces as required.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Multiple Positions
Shopvac
Williamsport, PA
07.1999 - 07.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Williamsport Area High School
Williamsport, PASkills
- Documentation management
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
- Order fulfillment
- Policies and procedures adherence
- Document and records management
Timeline
Logistics Service Representative
MedSpeed
01.2020 - Current
Supply Clerk
Aramark
01.2011 - 01.2020
Environmental Services Associate
Aramark
06.2010 - 01.2011
Multiple Positions
Shopvac
07.1999 - 07.2009
Williamsport Area High School