Sandra Kindred
King Of Prussia
Summary
Professional with extensive experience in client assessment and case management, adept at responding to inquiries regarding benefits status and eligibility for public assistance programs. Demonstrated ability to analyze complex situations, develop individualized care plans, and maintain accurate records while ensuring compliance with relevant regulations. Proven skills in effective communication and problem-solving, fostering positive relationships with clients from diverse backgrounds. Experience in data entry and documentation management supports efficient tracking of client information and service delivery.
Overview
17
17
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of pa
Norristown
12.2015 - Current
- Responded timely to inquiries from clients regarding their benefits status.
- Researched documents needed to process applications or claims accurately.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Maintained accurate records of case notes and progress reports.
- Developed case plans with clients to address their individual needs.
- Provided information to clients regarding available services and resources.
- Assessed and documented the financial, medical, and other needs of clients.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Analyzed complex situations involving multiple issues and developed appropriate solutions.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Ensured compliance with applicable regulations and procedures.
- Performed data entry into computer systems for tracking client information.
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Analyzed public assistance applications and determined eligibility for benefits.
- Interviewed persons applying for public assistance programs.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Elderly Caregiver
Home Instead
Lafayette Hill
10.2020 - 10.2023
- Assessed client's needs and developed individual care plans accordingly.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Supported clients in making decisions that were consistent with their values and wishes.
- Provided companionship and emotional support to elderly clients.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Responded quickly in emergency situations in a calm manner.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Communicated effectively with family members on progress of client's health condition.
- Maintained accurate records of services provided for each client.
- Respected the privacy, dignity and confidentiality of each client served.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Developed strong relationships with clients based on trust and respect.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Engaged clients by conversing and participating in activities and hobbies.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Receptionist
Volpe Enterprises Home Renovations
Norristown
05.2008 - 12.2015
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Managed company database and ensured the accuracy of contact information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Norristown Area High School
Norristown06-2025
Associate of Arts - Visual Communication
Katherine Gibbs School
Norristown, PA05-2007
Skills
- Data entry
- Client assessment
- Customer service
- Records management
- Case management
- Policy interpretation
- Effective communication
- Problem solving
- Time management
- Verbal and written communication
- Schedule management
- HIPAA
- Verbal communication
- Eligibility determination
- HIPAA compliance
- Maintains confidentiality
- Reporting
- Strong client relations
- Cultural sensitivity
- Professionalism and boundaries
- Compliance standards
- Clerical skills
- Customer service experience
- Accounting basics
- Interviewing techniques
- Teamwork
- Professionalism
- Telephone etiquette
- Detail orientation
- Decision-making
- Adaptability and flexibility
- Critical thinking
- Application review
- Written communication
- Communication skills
- Task prioritization
- Benefit Programs Understanding
- Applicant engagement
- Recordkeeping and data input
- Multitasking
- Self motivation
- Excellent communication
- Attention to detail
Timeline
Elderly Caregiver
Home Instead
10.2020 - 10.2023
Income Maintenance Caseworker
Commonwealth of pa
12.2015 - Current
Receptionist
Volpe Enterprises Home Renovations
05.2008 - 12.2015
High School Diploma -
Norristown Area High School
Associate of Arts - Visual Communication
Katherine Gibbs School