Sandra A. Kirby

Including but not limited to customer service functions in person, and email. Provides information and assistance regarding court services, activities, forms, procedures, fees, etc. Respond to routine questions from staff, outside agencies, the public, or other individuals as necessary. Input and process complaints, citations, dispositions, and judgments. Schedule hearings and trials for cases as required by the rules of the court. Accept and receipt payments of various methods.

• Verify customers information, determine and advise best solutions for concerns in service.
• Follow up to ensure customer was satisfied with resolution and provide necessary follow-up if needed.

• Evaluated patients current and past substance abuse and mental health situation to determine what was best suited for the patient’s needs.
• Consulted patient and family for admission.
• Gathered and Processed files for intake and nursing.
• Organized transportation if necessary.

• Created effective strategies to target new markets after researching and analyzing competitive behavior.
• Identified, hired and trained highly qualified staff and developed best practices and procedures to improve growth.
• Monitored trends in customer buying habits, market conditions and competitor’s actions to adjust sales goals and strategies monthly.
• Developed creative marketing campaigns to increase our target area.
• Comprised quarterly data for corporate evaluations.
• Grew our franchise to number 1 in the region as well as developing a 100% CSI.
• Reorganized and optimized leads management system by implementing CDK, CRM and BDC solutions.

• Performed home evaluations and developed competitive market analysis for individual luxury homes.
• Developed and promoted portfolios to show quality and market presentations.
• Increased project productivity by collaborating with builders, investors and developers.
• Did comparative market evaluations.
• Liaised between buyers and sellers to establish favorable prices through negotiation.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

• Negotiated business deals with fortune 100-500 companies to partner with Milliken and Michaels to diminish A/R and increase volume by educating sales staff.
• Motivated team members to meet and exceed sales targets.
• Provide extensive support to clients to assure partnerships.
• Consultant to fortune 100-500 companies regarding collections and investigations.
• Trained staff to develop negotiating and sales skills.