Sandra McKeown
Brookhaven
Summary
Accomplished Sr. Director with proven expertise in data-driven solutions and strategic partnerships. Experienced in leading cross-functional teams to enhance customer engagement through innovative AI solutions.
Overview
27
27
years of professional experience
Work History
Sr. Director, Field Tech Experience
GlaxoSmithKline Pharmaceuticals
Philadelphia
11.2024 - 07.2026
- Directed product development initiatives supporting Pharmaceutical Field teams through effective team leadership.
- Introduced data-driven, AI based solutions for targeted field sales customer engagement
- Led cross-functional teams in crafting innovative solutions to complex challenges.
- Managed multiple projects simultaneously, including launch initiatives and VAULT CRM migration, consistently meeting deadlines.
- Developed strategic relationships with external partners, vendors, and customers to enhance collaboration.
Sr. Director, Field & Contact Center Capabilities
GlaxoSmithKline Pharmaceuticals
Philadelphia
11.2014 - 11.2024
- Directed large-scale commercial technology mergers, acquisitions, and divestments.
- Led cross-functional teams to develop innovative solutions for complex challenges.
- Utilized advanced technical skills to troubleshoot and resolve issues in field sales and contact center services.
- Established COVID19 solutions supporting remote field and contact center customer engagement
- Collaborated with team members to enhance workflow efficiency and ensure high process quality.
Director, IT Business Partner
GlaxoSmithKline Pharmaceuticals
Philadelphia
01.2011 - 11.2014
- Developed and executed performance improvement plans for ViiV & Immunology Business Teams, enhancing operational efficiency.
- Analyzed data to guide decision-making and shape strategic direction.
- Led cross-functional teams in implementing strategic initiatives, focusing on successful acquisition integration.
Manager, IT Business Partner Vaccines
GlaxoSmithKline Pharmaceuticals
Philadelphia
01.2010 - 12.2010
- Collaborated with cross-functional teams & vendors to ensure successful execution Vaccines strategy
- Contributed innovative ideas and solutions to enhance Vaccine team performance and outcomes.
- Analyzed market trends to inform Vaccine strategic planning initiatives.
Project Director, Vaccines Commercial Strategy
GlaxoSmithKline Pharmaceuticals
Philadelphia
07.2008 - 01.2010
- Analyzed market trends to shape vaccine strategic planning initiatives, enhancing alignment with industry needs.
- Facilitated workshops to generate ideas for improving Adult Immunization and promote collaborative solution development.
- Coordinated stakeholder meetings to align project goals and expectations, ensuring clarity and commitment among all parties.
Manager, Customer Data & Reporting
GlaxoSmithKline Pharmaceuticals
Philadelphia
02.2006 - 07.2008
- Managed internal IT support and vendor partners to implement customer data quality improvements and compliance initiatives, enhancing operational efficiency.
- Directed team to enhance operations and quality of commercial customer data solution, ensuring reliability and accuracy.
- Led team to deliver and support standardized field sales reporting assets, streamlining reporting processes and improving data accessibility.
Director, Incentive & Territory Management Service
GlaxoSmithKline Pharmaceuticals
Philadelphia
03.2003 - 01.2006
- Developed and implemented incentive compensation program solutions for 9,000+ field sales representatives, enhancing alignment with sales objectives
- Directed team in managing territory alignment operations, optimizing resource allocation and improving sales effectiveness
- Implemented operational efficiencies leading to a 26% reduction in field incentive payout and reporting distribution
- Led Program & Vendor team to establish next generation incentive compensation solution, positioning organization for future growth
Manager, Program Mgt, Data & CRM Support
GlaxoSmithKline Pharmaceuticals
Philadelphia
08.1999 - 06.2003
- Led project management team to implement sales force structure, applications, customer data, and reporting solutions post-Glaxo Welcome and SmithKline Beecham merger
- Coordinated change and release management for CRM solutions used by field teams to ensure effective deployment
- Directed transition of field help desk services, developing training modules for sales force alignment, bonus programs, and CRM solution policies and procedures
Education
Master of Science - Industrial Technology
Purdue University
West Lafayette, IN08-1994
Bachelor of Arts - Liberal Arts And Sciences
Purdue University
West Lafayette, IN05-1992
Skills
- AI solutions
- Data-driven solution delivery
- Project leadership
- Product management
- Change management
- Vendor management
- CRM software implementation
- Strategic partnerships
- Customer engagement
Timeline
Sr. Director, Field Tech Experience
GlaxoSmithKline Pharmaceuticals
11.2024 - 07.2026
Sr. Director, Field & Contact Center Capabilities
GlaxoSmithKline Pharmaceuticals
11.2014 - 11.2024
Director, IT Business Partner
GlaxoSmithKline Pharmaceuticals
01.2011 - 11.2014
Manager, IT Business Partner Vaccines
GlaxoSmithKline Pharmaceuticals
01.2010 - 12.2010
Project Director, Vaccines Commercial Strategy
GlaxoSmithKline Pharmaceuticals
07.2008 - 01.2010
Manager, Customer Data & Reporting
GlaxoSmithKline Pharmaceuticals
02.2006 - 07.2008
Director, Incentive & Territory Management Service
GlaxoSmithKline Pharmaceuticals
03.2003 - 01.2006
Manager, Program Mgt, Data & CRM Support
GlaxoSmithKline Pharmaceuticals
08.1999 - 06.2003
Master of Science - Industrial Technology
Purdue University
Bachelor of Arts - Liberal Arts And Sciences
Purdue University