Sandra Rodriguez
Center Valley
Summary
Front Desk Administrator with extensive experience in customer service and office administration. Regularly updated customer information in databases to ensure accuracy and handled cash transactions, balancing registers at the end of shifts. Demonstrated proficiency in data entry and appointment scheduling while maintaining an organized reception area. Provided administrative support through filing, photocopying, and managing correspondence, ensuring a welcoming environment for all guests.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Bethlehem Pediatric Dental
Bethlehem
10.2016 - Current
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support including photocopying, faxing, and filing.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
Front Desk Receptionist
Livingston Mall Dental
Livingston
02.2015 - 10.2016
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cashier/Manager's Assistant
JT Grocery
South Ozone Park
04.2012 - 12.2014
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Managed and trained cashiers on proper cash handling procedures.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Verified customer age requirement for alcohol or tobacco purchases.
- Increased likelihood of repeat business by building friendly relationships with customers.
Education
Associate of Applied Science - Accounting Information Systems
Plaza Business Institute
Jackson Heights, NY05-1998
Skills
- Customer service
- Data entry
- Cash handling
- Appointment scheduling
- Administrative skills
- Data confidentiality
- Office administration
- Filing and sorting
- Fluent in English and Spanish
Timeline
Front Desk Receptionist
Bethlehem Pediatric Dental
10.2016 - Current
Front Desk Receptionist
Livingston Mall Dental
02.2015 - 10.2016
Cashier/Manager's Assistant
JT Grocery
04.2012 - 12.2014
Associate of Applied Science - Accounting Information Systems
Plaza Business Institute